Technology Help DeskPutnam City Schools • Oklahoma City, OK, United States
Technology Help Desk
Putnam City Schools • Oklahoma City, OK, United States
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job_description.job_card.job_descriptionProvide technical assistance and support for incoming calls and visits related to passwords, computer systems, software, and hardware Respond to questions from teachers and staff via phone or email seeking assistance Install and modify software Recordkeeping Configuring and reimaging devices Create, maintain, and repair staff and student user accounts and data Use the Apple mobile device management system to help manage district devices Provide support to users for the district wireless network : BYOD, wireless phones, guest logins and the district cloud storage Perform other duties as assigned
Job Description
Title : Technology Help Desk
Qualifications :
- Excellent customer service and telephone skills
- Strong troubleshooting and diagnostic abilities
- Ability to learn quickly and adapt to new technologies
- Outstanding verbal and written communication skills including formatting and proofreading
- Proficient in Microsoft Office, Apple and Google apps
- Have technical experience with printers, Windows and Apple computer hardware, software and operating systems
Reports To : Chief Technology Officer
Performance Responsibilities :
Terms of Employment : Twelve months.
Evaluation : Performance of this job will be evaluated annually in accordance with provisions of the Board's policy on Evaluation of Administrative Personnel.
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Help Desk • Oklahoma City, OK, United States
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