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Performance Improvement Specialist

Performance Improvement Specialist

Harmony Senior ServicesCharleston, SC
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Why Harmony?

  • 401k + Fulltime & Part-time Benefits Packages
  • Training, Development & Career Laddering
  • Telehealth + Flex Spending + Health Savings Account Options

Job Description

Under direct supervision of the CFO, the Performance Improvement Specialist will use industry knowledge, best practices and Lean Six Sigma methodology to continuously analyze Company operations to identify areas of opportunity to maximize efficiencies, eliminate waste, reduce cost, improve resident safety and improve employee and resident experience. This position is also responsible to create improvement strategies, drive implement / adaption of the changes and install controls and procedures to hardwire future success.

Key Roles / Responsibilities :

  • Oversee all aspects of labor management oversight for the enterprise.
  • Develop and maintain proper community staffing grids to comply with State minimum staffing requirements.
  • Develop, maintain and share tools and reports to facilitate proper daily staffing at the Community level.
  • Develop and maintain tools and reports to monitor time clock management.
  • Provide continuous training and support to all Community leadership personnel.
  • Serve as subject matter expert for OnShift scheduling tool.
  • Collaborate with corporate and community clinical and operational leadership to reduce lost revenue opportunities and optimize resident experience.
  • Compile and present monthly reports on all initiatives to the CFO.
  • Identify Key Performance Indicators linked and aligned with organizational success.
  • Other duties as assigned by management.

    • Requirement

  • Excellent verbal and written communication skills.
  • Strong analytical skills.
  • Ability to multitask, prioritize and manage time effectively and independently.
  • Critical Thinking self-starter able to independently and consistently identify areas of opportunity for improvement and devise and execute solutions.
  • Drive Performance targets opportunity, engages others and creates accountability.
  • Ability to drive change management by working through, and gaining consensus of, a multi-disciplinary team.

    • Education / Experience :

  • BA degree in Accounting, Business, Engineering, Healthcare administration or a related field. A combination of education and experience will be considered.
  • Completion / Certification of Project Management Professional (PMP), Six Sigma, Lean, or similar training preferred.
  • Minimum 1 year's experience with labor / productivity management required.
  • Proficient in Microsoft Office suite of products.
  • Advanced skill in Excel with significant knowledge of formulas, functions, pivot tables, visual basic, and creation / manipulation of complex workbooks.
  • Knowledge of YARDI, Sage, ADP, OnShift a plus.
  • Senior Living Community or Healthcare experience a plus.
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    Performance Improvement Specialist • Charleston, SC