Manager, Quality Management Systems

Overview

The Manager, Quality Systems is tasked to lead our quality excellence initiatives and ensure that our products meet the highest standards of quality, reliability, and performance. Responsible for implementing and managing quality systems compliance to ISO standards for driving continuous improvement in quality process across the organization. The right person for this role is comfortable in setting and driving step-change improvement and has experience managing quality systems for electronics. The individual applying should be excited to make a difference and bring leading practices to the forefront.

Base Salary Range 108,000 – 157,000

The above reflects the pay range that QSC reasonably expects to pay for this role. This pay range also depends on various factors such as job duties and requirements, relevant experience and skills and geographic location. In addition to the base salary range, QSC offers a comprehensive package including but not limited to health benefits, 401K or Roth retirement plans, generous time off and profit sharing.

QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS™ software-based audio, video and control Ecosystem.

By joining the QSC team, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.

is a cloud-manageable audio, video and control (AV&C) Platform built around a modern, standards-based IT architecture. With established solutions across Corporate, Education, Hospitality, Venues & Events, Cinema, Government, Healthcare, and Transportation, Q-SYS redefines what is possible for live and virtual experiences by uniting hardware and software partners, developers, and creators.

delivers high-performance loudspeakers, digital mixers, power amplifiers, software and accessories. Our innovative products and solutions, supported with free training & education and unparalleled customer service, set the stage for creators, performers, and entertainment providers to confidently deliver impactful experiences for their audiences.

Responsibilities

• Maintain a quality management system that conforms to ISO 9001 and other relevant standards.
• Plan and conduct internal and external quality audits, identify potential sources of errors, ineffectiveness, inefficiency, and drive corrective and preventive actions.
• Lead a culture of quality excellence throughout the organization by promoting continuous improvement, customer focus and employee engagement.
• Work closely with various groups within the organization, such as engineering, manufacturing, sales, customer service, etc., to ensure quality requirements are met throughout core business processes and the product life cycle.
• Apply strategic planning tools and methods to align the quality vision, mission and goals with the organizational strategy
• Implement quality practices in design such as Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP) to ensure customer satisfaction and product conformity.
• Collaborate with suppliers and vendors to ensure the quality of materials and components used in our products.
• Monitor and report on key quality indicators, such as customer satisfaction, defect rates, non-conformities, etc.
• Use statistical techniques and tools to analyze data, monitor processes and improve performance.
• Develop and implement quality training programs for staff and provide guidance and support on quality issues.
• Oversee and coach on root cause analysis, problem solving, and action-plan execution to address CAPAs with cross functional teams.

Qualifications