HelpDesk Support II

Our Client, a Healthcare company, is looking for a HelpDesk Support II for their Louisville, KY location.

Responsibilities :

• Utilizes the company's issue tracking system, Service Desk, to document customer contacts, issues, and requests
• Ensures proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues
• Assists users with application navigation
• Understands the critical nature of the business and makes every reasonable effort to achieve defined service level agreement expectations and / or provide acceptable workarounds
• Utilizes system knowledge as a part of troubleshooting and researching customer issues, and shares knowledge with customers and colleagues by submitting frequently asked questions for publication
• Communicates with management regarding any recommendations involving change in processes that will improve efficiencies for approval.
• Reviews employee payroll information and process data for paychecks
• Reviews and reconciles the timekeeping system weekly ensuring that all time is entered and approved by the supervisor each day and imports and reconciles hours from the timekeeping system into the Payroll system weekly
• Inputs weekly hourly and / or biweekly salaried payroll information in an accurate and timely manner including overtime, deductions, and exceptions
• Prepares, reconciles and transmits ADP payroll files and verifies reconciliation report to ensure accuracy of data entry and records
• Investigates and responds to inquiries regarding deductions, payments, allowances or discrepancies in pay
• Maintains strict confidentiality of data
• Other duties as assigned

Why Should You Apply?

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.