Project Manager

Optimize Search GroupIrving, TX, United States

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Job Title : Project Manager – POS Implementation

Duration : Long-term contract with option to hire

Location : Irving, TX (Monday - Wednesday on-site and Thursday - Friday remote)

Position Overview

We are seeking a highly experienced Senior Project Manager to lead a complex, enterprise-level Point of Sale (POS) implementation across our corporate brands, franchise partners, and retail operations. This individual will oversee all non-technical aspects of the implementation, ensuring successful adoption, seamless operational integration, and alignment with business objectives. The ideal candidate has a proven track record of managing large-scale, multi-stakeholder projects, driving cross-functional collaboration, and delivering on-time, high-impact results in a franchise or retail environment.

Key Responsibilities

Lead end-to-end program management of the POS implementation, focusing on business operations, process alignment, and stakeholder readiness.
Develop and manage project plans, timelines, milestones, and deliverables across multiple brands, regions, and franchise partners.
Coordinate with internal teams (operations, finance, training, compliance, marketing, and support) to ensure all operational elements are aligned.
Serve as the primary point of contact for franchisees and business leaders, facilitating communication, change management, and issue resolution.
Manage vendor relationships related to deployment, training, and support, ensuring contractual obligations and service levels are met.
Drive organizational readiness, including rollout planning, process documentation, training coordination, and adoption strategies.
Proactively identify risks, issues, and dependencies; implement mitigation strategies and escalate as necessary.
Monitor and report on project status, budget adherence, and outcomes to senior leadership and key stakeholders.
Ensure compliance with operational standards, policies, and franchise requirements throughout the implementation lifecycle.

Qualifications

8+ years of progressive project management experience, including large-scale, multi-site rollouts or enterprise program delivery.

Strong background in retail, hospitality, QSR (quick-service restaurants), or franchise-based organizations preferred.

Demonstrated success leading complex operational initiatives (POS or similar system implementations strongly preferred).

Expertise in stakeholder management, vendor coordination, and organizational change management.

Exceptional communication, facilitation, and presentation skills; able to bridge corporate and franchise perspectives.

Strong financial acumen with experience managing project budgets, contracts, and vendor relationships.

PMP or equivalent certification preferred.

Ability to thrive in a fast-paced environment and manage competing priorities with diplomacy and resilience.

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Project Manager • Irving, TX, United States