Customer Support Team Lead

A company is looking for a Customer Support Team Lead to manage a team and facilitate access to mental healthcare for patients.

Key Responsibilities

Assist patients in accessing mental healthcare through various communication channels

Coordinate between insurance payers and patients to ensure effective care arrangements

Lead team meetings, provide training, and monitor team performance to optimize operations

Required Qualifications

2+ years of experience in a Customer Experience role

At least 1 year of experience in a leadership position

Knowledge or experience in care coordination, medical scheduling, and administration preferred

Strong interest or prior experience in healthcare

Alignment with core values such as empathy, ownership, and growth