Community Outreach Specialist

Position Description :

Employees in this position perform a wide variety of duties related to the care, treatment, and rehabilitation of clients. These employees are aware of available community resources, confidentiality, twelve-step recovery concepts, substance abuse rules and regulations, clinical record documentation requirements person served rights and function as a member of a treatment team. This position is designed to connect street and encampment homeless individuals to shelter, services, and housing. The target populations for this program are vulnerable, chronically homeless individuals who are living on the streets or in encampments throughout Tri-County staff will provide a consistent presence on the streets and other outdoor locations throughout the Polk, Hardee, and Highlands Counties to build rapport and trust with unsheltered homeless residents. The goal of the program is to connect clients to services that will result in permanent housing.

Position Expectation :

In keeping with the mission and core values of Tri-County Human Services, all persons served, stakeholders, and fellow employees will be treated with dignity , respect, and shown sensitivity to their cultural diversity.

Primary Duties and Responsibilities :

• Interviews, orients the person served, and collects information necessary to complete the intake process, including employability and stable housing recommendations.
• Under the supervision of the direct supervisor, the incumbent records in Credible individual case information, updates case files, and provides case status information to supervision to provide a complete record of services.
• Confers with supervisor and other team members at staff meetings, providing and / or receiving information as necessary to assure proper case management.
• Collects, maintains, and documents data related to specific reporting requirements of the assigned program, other special client programs, and intra-agency referrals, as assigned by the supervisor.
• Provides specific community liaison services as assigned by supervisor.
• Provide street and encampment-based outreach to the homeless.
• Provide information and referrals to community services, such as employment counseling, healthcare, mental health services, etc.
• Transport clients, in an agency vehicle, to a shelter or other appropriate destinations.
• Conduct assessments as appropriate to determine client vulnerability, self-sufficiency, and appropriate housing or service program referral and / or placement.
• Complete all appropriate data collection, and enter accordingly into Client Track and OATS systems within 2 business days.
• Assist clients with accessing public benefits and assistance as appropriate.
• Connect or refer clients to services provided at the various shelter service centers.
• Make timely and accurate decisions in emergency or crisis situations with awareness of the need for safety of all clients, staff, or volunteers involved.
• Provide street-based case management to the unhoused population.
• Provide access to emergency shelter, meals, showers, and laundry services to unsheltered homeless individuals.
• Participates in the annual Point in Time survey, which is required by HUD and coordinated by local homeless coalition.
• Performs other reasonable and related duties as assigned.

Minimum Training and Experience :

Tri-County Human Services, Inc. is an equal opportunity employer. M / F