Collection Manager I

Collection Manager I

The Collections Manager is responsible for the overall efficiency and performance of our facility's workflow. We are looking for a strong leader with significant experience in organizing work groups, coaching for performance, monitoring compliance, and resolving complex workplace issues. You must possess excellent leadership and communication skills, with a supportive and flexible approach to team management. The successful candidate will be a people-centered and highly motivated mentor, inspiring team members to take ownership of their work and drive results that help us achieve our company's mission.

Key Responsibilities :

• Lead by example - Conduct yourself as an example of the expectations you hold for your staff
• Review client actuary reports weekly. Verify if on pace in gross recoveries Month / Month & Year / Year
• If not, create action plan for improvement. i.e. calling strategy, texting, UM campaigns
• Maintain high QM scores. Review low scoring QM calls and follow up with supervisor to ensure coaching sessions are complete
• Manage both supervisors, if applicable, and call center agents
• Daily touch base with your supervisors, if applicable
• Understand their action plans for the day
• Address employee concerns regarding performance or conduct
• Monitor the cloud and watch for updating time, abandonment rates
• Conduct as needed training and support of agents
• Keep your department manual up to date of process changes
• Make sure your supervisors and agents are up to date on compliance, system or talk off changes - Ensure those changes are being applied
• Manage dialing campaigns, including scheduling, monitoring & tracking
• Monitor calling campaigns to ensure strategy is working - RPCs, abandonment rate, conversion %, updating time
• Monitor inventory under control, audit
• Maintain reporting of the following :
• Production-inbound, callbacks, daily agent tracking
• Revenue
• Quality coaching completed timely
• Attendance tracking in place and up to date with any disciplinary action
• Proper staffing by location
• Escalation of IT related issues and follow up - Point person to enter tickets as needed to support staff
• Review inventory and escalate errors if needed :
• Account flow
• Volume
• Collector inventory (following rules of account assignment)

Essential Skills :

Required Qualifications :

Preferred Qualifications :

Additional Information :

What We Offer :

What We Do :

Meduit was born out of a drive for excellence and a passion for improving revenue cycle management (RCM) for healthcare organizations and the patients they serve. To achieve our goal, we need you! Employees are the cornerstone of our success. As one of the nation's leading RCM solutions companies, we partner with hospital and physician practices in 48 states to provide excellent and compassionate patient engagement. We focus on the payments so our clients can focus on their patients, by living our core values : Integrity, Teamwork, Continuous Improvement, Client-Focused, and being Results-Oriented. You can find out more about Meduit at www.meduitrcm.com.

Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state, or local protected class.