Chief Client Officer

Job Description

Job Description

Salary : $225,000 - $300,000

Delve Deeper is a Performance Media Agency focused on helping clients grow their customer base by integrating the power of Tech & Data in Media. We act as one highly functioning team that is powered by our professional Fire in the Belly, with a passion for creating exceptional value by delighting our clients and creating an engaging work environment for our team members.

We deliver digital marketing management, first-party data science and consulting, and adtech / martech systems integration & reselling on a global scale. We connect the dots between data and technology in media by identifying our clients' super fans, deterministically finding more of them, and converting them online in the most effective way.

Delve Deeper has been recognized as Built In Colorados Best Places to Work for the past four years in a row. Our culture emphasizes professional development in an environment where everyone can have an impact. We are passionate about seeing our team through self-care, family, community and (of course) career growth. As a privately owned company, we dont get caught in red tape, instead we pave a path of growth for those with a passion to succeed professionally.

Delve Deeper is a fast-paced company with proven success with high-profile global customers such as UNICEF, International Rescue Committee, Virgin Voyages, Gerber Life Insurance, Apple Leisure Group, Orange, and Hebe.

Headquartered in Boulder, Colorado, Delve Deeper also has offices in Warsaw and Minsk, as well as team members in 10 other countries.

What Were Looking For :

Were looking for a strategic, client-obsessed leader who knows how to grow both people and partnerships. Youve spent over a decade leading complex client relationships - navigating enterprise brands, NGOs, or other large organizations - and you still get excited about the craft. You speak the language of data and analytics but understand that people, trust, and creativity are what make the numbers matter. You love building and scaling high-performing teams, can hold your own in the boardroom while rolling up your sleeves with the team, and know that client success and team health go hand in hand. Most of all, you thrive on spotting real opportunities for growth and delivering exceptional value - and youre ready to help shape the next stage of our agencys journey.

Location :

This role is based in our Louisville / Boulder, Colorado office, where we follow a hybrid schedule.

For candidates outside of Colorado, we offer a relocation package to help make the move seamless. We want our leaders to feel fully supported as they join the team.

What Youll Do :

Client Delight & Advocacy

• Keeping clients satisfied is the baseline your job is to create experiences that truly delight them and make our partnerships feel exceptional.
• Serve as a trusted partner for our most strategic enterprise, NGO, and charity accounts.
• Listen deeply to what clients say, what they dont say, what motivates them, and what keeps them up at night.
• Understand client team dynamics, organizational politics, and industry headwinds sometimes better than they do.
• Balance client happiness with team sustainability protecting our people is part of the job.

Revenue & Growth

Leadership

Success in This Role :

Well know youre succeeding as CCO when :

What You Bring :

In short : we want a strategic, client-obsessed leader whos as passionate about growing people as they are about growing accounts and whos ready to help shape the next stage of our agencys growth.

What Delve Deeper Offers :

The base salary range for this position is $225,000 to $300,000 per year. In addition, you will be eligible for an annual performance-based bonus tied to individual and company-wide goals and objectives with a potential to exceed salary levels. This bonus structure is designed to reward exceptional performance and contributions toward Delve Deepers overall success.

Delve Deeper is an equal opportunity employer. We believe that diversity enriches the workplace and we are committed to growing our team with the most talented and passionate people from every community. Delve Deeper strives to create a culture of unity and respect, and to that end, we have a zero tolerance policy for behavior that promotes harassment, hate, and discrimination of any kind. We are committed to providing reasonable accommodations for qualified individuals. If you require assistance during the application process due to a disability, please let us know.