Shopfloor Support Technician

Role : Shopfloor OT / IT support Technician

Location : Mobile, AL

Job Type : Full Time

Job Description

Must Have Technical / Functional Skills

Interaction with Team members for knowledge sharing, knowledge transition and issue resolution

Stakeholder management, share regular updates and assist in preparing operational reports

Triaging of issues and coordination with cross functional teams for timely resolution

Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

Maintaining agreed SLA levels and assuring Quality of delivery at all times

Adhere to shift rotation plan and Operating model

Interaction with SME’s on functional issues

Coordinate communications between suppliers, OEM, and business stakeholders for their particular area

Tracks and report progress to stakeholders

Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes

Shift timings : Monday to Friday : Morning 6 : 00 am till 2 : 30 pm, Afternoon 3 : 00 pm till 23 : 30

On-Call support beyond Office hours

Extended Shift timings and Weekend working based on customer requirements

Roles & Responsibilities

Day to day incident monitoring and resolution (Service Now preferred)

Interaction with client (IT & Business users) on functional issues

Triaging of issues and coordination with cross functional teams for timely resolution

Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

Maintaining agreed SLA levels and assuring Quality of delivery at all times

Adhere to shift rotation plan and Operating model

Interaction with SME’s on functional issues

Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area

Tracks and report progress to stakeholders

Willing to work in shifts, this is mandatory

Base Salary Range : $63,400 - $80,000 per annum

TCS Employee Benefits Summary :

Discretionary Annual Incentive.

Comprehensive Medical Coverage : Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support : Maternal & Parental Leaves.

Insurance Options : Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth : Commuter Benefits & Certification & Training Reimbursement.

Time Off : Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance : Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.