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Laredo, TX - IT Support II

Laredo, TX - IT Support II

HeunetsLaredo, TX, US
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Job Description

Job Description

Technician is required to work on the following retail specific devices :

  • Cash Register display / drawer / keyboard
  • Debit pin pad
  • Barcode Hand Scanner
  • Integrated Payment Terminal
  • Scanners
  • POS controller
  • Coin dispenser
  • Price verifiers
  • Thermal Printers (Zebra / Epson)
  • iOS Devices and Peripherals

Additional types of Support to be provided onsite :

Smart Hands :

  • Rack & Stack
  • Cable Management
  • Routers
  • Firewalls
  • Upgrades & Replacements
  • VMWare
  • SD-WAN
  • AVDE
  • RFID

    • Device Health Checks :

  • Regular Maintenance of Equipment
  • Cleaning of devices
  • Inventory
  • AVDE
  • Pending Incidents & Tasks

    • AVDE :

  • Smart Hands Support
  • Routine Maintenance
  • Basic Troubleshooting
  • LCD / Plasma Monitors
  • In Store Display repairs
  • Audio / Music on Hold

    • POS System Support : Troubleshooting Point of Sale devices (registers, scanners, receipt printers, cash drawers, etc.)

    Peripheral Setup : Barcode scanners, label printers, signature pads, etc.

    Store Opening / Closing IT Tasks : Ensuring systems are up at opening, and properly shut down or backed up at closing.

    Kiosk / Self-Checkout Maintenance : Rebooting, replacing parts, or reporting faults.

    Inventory Devices : Support for handheld scanners, tablets used for stock checks.

    Wi-Fi Issues : First-level diagnosis if store devices can't connect to the wireless network.

    Local Printer Support : Ensuring printers for receipts, reports, or labels function correctly.

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    It Support • Laredo, TX, US