Agile Coach & Scrum Master (Jira, Kanban, ServiceNow)ACS Consultancy Services • Atlanta, GA, United States
Agile Coach & Scrum Master (Jira, Kanban, ServiceNow)
ACS Consultancy Services • Atlanta, GA, United States
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job_description.job_card.job_descriptionCoach IT Team Leads and their teams on Scrum and Kanban principles to enhance self-organization and continuous improvement. Hold IT Team Leads accountable for aligning work with IT leadership priorities. Train teams to proactively address issues, recommend solutions, and manage incidents collectively. Guide IT Team Leads in identifying blockers, managing incidents, and facilitating dependency analysis. Ensure impediments are addressed promptly using communication and project management tools. Collaborate with Technical Leads and IT Management to maintain a clear, prioritized, and well-groomed product backlog aligned with organizational needs. Facilitate retrospectives and ensure follow-through on actionable improvement items. Establish processes that prevent improvement actions from being overlooked. Reinforce adherence to Scrum for development teams and Kanban for operations / infrastructure. Encourage the use of Kanban principles such as WIP limits, workflow visualization, and documenting repeatable tasks. Coach Scrum and Kanban teams to improve communication and work toward successful incremental deployments. Support alignment between developers, operations, and other stakeholders. Enhance team performance by documenting training, best practices, and creating a living Working Agreement. Clarify roles, responsibilities, and expectations to reduce ambiguity and improve delivery outcomes. Strong knowledge of Scrum and Kanban methodologies , including underlying principles. Excellent facilitation, coaching, and mentoring abilities, with strong documentation skills. Ability to analyze and resolve team impediments and conflicts . Experience managing and prioritizing product backlogs aligned with leadership priorities. Strong communication skills enabling collaboration with technical leads, architects, PMs, security teams, and stakeholders. Deep understanding of Kanban principles : workflow visualization, WIP limits, and process optimization. Solid understanding of Scrum best practices for daily scrums, alignment, risk analysis, and iterative delivery. Demonstrated servant leadership mindset focused on team empowerment and self-organization. Proficient in : ServiceNow (ITSM & Agile Modules) MS Teams & Office 365 Agile Certification required - minimum Scrum Master certification.
Job Title : Agile Coach & Scrum Master (Jira, Kanban, ServiceNow)
Location : Atlanta, GA (Hybrid -Local Candidates only)
We are currently seeking candidates who meet the following qualification
Key Responsibilities
Agile Facilitation & Coaching
- Facilitate and strengthen Scrum events including daily stand-ups, sprint planning, reviews, retrospectives, and backlog refinement.
- Train and support IT Team Leads to independently lead Agile ceremonies and maintain strong organizational awareness.
- Promote best practices for story writing, task prioritization, and collaboration across teams.
Team Coaching & Empowerment
Impediment Analysis & Removal
Backlog Management
Promote Continuous Improvement
Process Adherence
Collaboration & Alignment
Drive Team Effectiveness
Required Skills & Qualifications
Atlassian Suite (Jira, Confluence)
If you meet these qualifications, please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
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