Customer Technical Manager

Customer Technical Managerin GAC Savannah

Unique Skills :

At Gulfstream our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust respect and integrity we invest in our employees so they can do their best work and achieve success together. Creating and delivering the worlds finest aviation experience starts with our people and when our people thrive so does our mission.

Willing to learn AHTMS Data Research Tools such as Databricks Sequel Power BI etc. for event based and fleet issues.

Technically astute on current Gulfstream production fleets and knowledgeable in mechanical systems avionics / electrical systems and structures for these aircraft.

Experienced in using / interpreting aircraft manuals & documents such as AMM IPC SGERs GERs MMEL AFM drawings etc.

Education and Experience Requirements

Bachelors Degree in Management Aviation Maintenance or Engineering Tech required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 10 years of related aircraft maintenance or operations experience. 3 years maintenance or operations experience with specific Gulfstream aircraft model (i.e. GV / G550 / G450 GIV GII / GIII G100 G200. Supervisory or Management experience required. A&P (FAA Airframe and Powerplant) license preferred.

Position Purpose :

The Customer Technical Manager acts as the primary representative for customer interactions when managing complex support events and aspects related to Gulfstream model aircraft maintenance operations and programs affecting customer operations. Recovering relationships between Gulfstream and customer via complex problem resolution. Customer Technical Managers develop and maintain effective controls for budgets manpower usage schedules procedures and policies to achieve maximum utilization of all resources during support events.

Job Description

Principle Duties and Responsibilities :

Essential Functions :

• Under the guidance of VP of Field Services Director of Technical Support and Regional Directors helps to resolve customer support issues.
• Travel to Gulfstream / AWRF facilities or to remote locations as the project manager to coordinate support for complex support events.
• Coordinate with Gulfstream / AWRF facilities or to remote locations as the project manager to coordinate support for complex Managed Programs and / or Reliability Enhancement events.
• Tactical oversight of escalated customer issues to include coordination of complex maintenance projects and service center events and the elements used to resolve them such as TechOps engineering part sales FAST and SC resources.
• Identify develop and implement programs that help prevent future aircraft downtime that will meet Customer Support business priorities.
• Responsible for resolving customer issues as related to Gulfstream fleet aircraft maintenance operations and programs.
• Provides coordination and communication with the following Customer Support and Production areas : TechOps FlightOps Maintainability Material Services (Spares & GSE) Publications RSM Service Center Reliability Technical Training (Gulfstream Customer & FSI) and Warranty Administration etc.
• Lead or participate as member of a team in special teams special fleet campaigns regional calls regional activities customer visits routine scheduled customer calls CAB clinics and other customer centric forums.
• Acts as a Regional Customer Support Manager responsible for resolving customer issues as related to Gulfstream fleet aircraft maintenance operations and programs.
• Administering Customer Sat and / or advocating warranty coverage for escalated customer events.
• Provide written & verbal responses to all levels of customer organization as well as written & verbal updates to Gulfstream organization.
• Provide remote Technical Operations support to when not supporting complex AOG events.
• Responsible for authoring maintaining and editing Customer Technical Manager Standard Operation Procedures (SOPs) to reflect Job responsibilities accuracy and improvements based on lessons learned.

Perform other duties as assigned.

Other Requirements :

Additional Information

Requisition Number : 229039

Category : Service Center

Percentage of Travel : Up to 25%

Shift : First

Employment Type : Full-time

Posting End Date : 12 / 01 / 2025

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position unless the applicant is a currently sponsored Gulfstream employee.

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Copyright 2025 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company .

Gulfstream Aerospace Corporation a wholly-owned subsidiary of General Dynamics (NYSE : GD) designs develops manufactures markets services and supports the worlds most technologically-advanced business jet aircraft

Required Experience :

Manager

Key Skills

Mainframe,ABAP,Information Technology Sales,Investment Management,IT Service Desk,Clinical

Experience : years

Vacancy : 1