Call Center Representative

Call Center Representative – Health Insurance Support (Hybrid in Austin, TX)

Location :   Austin, TX (Hybrid – only 2 days / month in office after first 2 weeks of training)

Schedule :  Rotating 8-hour shifts between 6 AM – 6 PM; weekend rotation required

About the Role :

We are hiring Bilingual (Spanish-English) Call Center Representatives to support our health insurance members in Austin, TX. Reporting to the Manager of Business Development, you’ll handle a high volume of inbound and outbound calls, assist with enrollment, and provide exceptional customer service using sales techniques. This is a hybrid role with minimal in-office requirements and a supportive team environment.

Key Responsibilities :

• Answer inbound calls to assist with PCP change requests, member ID cards, portal access, and demographic updates
• Guide customers through the health insurance enrollment process using proven sales techniques
• Access and interpret customer accounts and provider data
• Document all customer interactions accurately
• Maintain and report issues with communication equipment
• Meet individual and team quality and productivity standards
• Ensure customer privacy and protect proprietary company information

Required Qualifications :

Preferred Qualifications :

Work Environment & Schedule :

Why Join Us?

Pay and Benefits

The pay range for this position is $ - $

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a hybrid position in Austin,TX.

Application Deadline

This position is anticipated to close on Sep 5, 2025.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.