Customer Service Supervisor

A company is looking for a Customer Service Supervisor. Key Responsibilities Review customer service statistics to maintain high service levels Supervise and support Customer Service Representatives to ensure professionalism and high standards of service Handle escalated customer issues and document team performance reports Required Qualifications High School Diploma, GED, or equivalent certification Previous experience as a Customer Service Team Lead or Supervisor Strong knowledge of customer care techniques and processes Proficiency in Microsoft Office products Ability to work in a fast-paced, deadline-oriented environment