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Customer Service Representative

Customer Service Representative

Connect StaffingHouston, TX, US
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MUST HAVE AT LEAST 2 YEARS OF CUSTOMER SERVICE EXPERIENCE

Connect Staffing is looking for a dedicated Bilingual (English / Spanish) Customer Service Representative for a supplier company in Northwest Houston!

Schedule :  Monday - Friday 8 : 00am - 5 : 00pm

Customer Service Representative Requirements :

  • Must have at least 2 years of customer service experience.
  • Bilingual in English and Spanish.
  • Must be able to pass a background and drug test.
  • Ability to work efficiently across multiple computer systems, including order entry and inventory platforms.
  • Professional verbal and written communication skills; must be able to communicate clearly with clients in industries such as oil & gas and construction.
  • Strong attention to detail and ability to handle product inquiries related to flame-resistant clothing, work boots, PPE, and custom embroidery services.
  • Knowledge of safety standards and familiarity with FR clothing or PPE products is preferred but not required.
  • Prior experience in roles such as Technical Support Agent, Account Manager, Insurance Agent, Health Insurance Agent and Client Support Specialist is a big plus!

Customer Service Representative Benefits :

  • Affordable medical and dental plans.
  • Referral program.
  • Potential to get hired on by company fulltime.
  • Paid Holidays.
  • Ability to grow within the company.

    • Customer Service Representative Responsibilities :

  • Collaborate with other departments for troubleshooting issues and find solutions.
  • Answer phone calls and emails in a timely efficient manner.
  • Reset passwords for customers and assist them in navigating the web platform.
  • Check on order statuses daily and provide updates to customers.
  • Print out order tickets and partial shipments to warehouse for processing.
  • Handle upset customers and stressful situations professionally.

    • All candidates meeting the minimum requirements will receive an SMS invite to an AI-based interview.  This interview helps us understand your qualifications and experience, and candidates who complete it will receive first consideration. Please expect a text message from  (302) 405-6282  within 30 minutes of submitting your application.

    See all our current openings and waitlists at  jobs.connectstaffing.com !

    CONRP

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    Customer Service Representative • Houston, TX, US