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Service Technical Support - Career (Day)
Service Technical Support - Career (Day)Tellus Solutions • Santa Clara, CA, United States
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Service Technical Support - Career (Day)

Service Technical Support - Career (Day)

Tellus Solutions • Santa Clara, CA, United States
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  • serp_jobs.job_card.full_time
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The leading electronic measurement company who is also on the forefront of technology innovations. This role is for Service Technical Support-Career (Day) and we are looking for candidates to collaborate with Tellus Solutions to create innovative solutions and to fulfill on our client's mission.

Job Description :

  • We are seeking a skilled and detail-oriented Electronic Service Technician to support the testing, calibration, repair, and maintenance of client-manufactured electronic test equipment.
  • Role is critical in ensuring the continued performance, accuracy, and reliability of a wide range of precision instruments used in various technical applications.

Key Responsibilities :

  • Perform functional testing, calibration, troubleshooting, assembly, and disassembly of electronic instrumentation.
  • Diagnose and resolve issues to ensure equipment meets established specifications and performance standards.
  • Apply technical knowledge to support both internal teams and external customers with effective solutions.
  • Maintain detailed documentation of service activities and ensure compliance with quality and safety standards.
  • Communicate effectively with cross-functional teams, including field service personnel and customer representatives, to ensure customer satisfaction.
  • Collaborate on continuous improvement initiatives and contribute to innovative solutions within the designated area of expertise.

    • Qualifications :

  • Hands-on experience in electronic testing, calibration, and repair.
  • Familiarity with a wide range of Client test and measurement equipment preferred.
  • Strong analytical and problem-solving skills with attention to detail.
  • Ability to interpret technical documentation and schematics.
  • Effective communication skills and a customer-focused mindset.
  • Relevant technical degree or certification in electronics, engineering technology, or a related field is preferred.
  • This is an excellent opportunity for a technician who is passionate about precision instrumentation and is driven to deliver high-quality service in a dynamic technical environment.

    • Requirements :

  • Prior experience is strongly preferred. Applicant should have at least 3 years of related experience in the calibration and repair of electronic test equipment.
  • Prior experience is strongly preferred working with high voltage and current instruments.
  • This position requires some education, specialized training / certification, or Military experience.
  • Experience using automated calibration software platforms (STE, PC Based, METCAL, TME etc) is a plus. Strong PC (MS Windows / Office) skills are a must.
  • PMEL experience strongly desired.
  • Requires excellent communication and organizational skills.
  • Demonstrates electronic and mechanical competence.
  • Works with clearly defined objectives on customer service assignments that may be repetitive in nature.
  • Solves technical problems of limited scope and complexity.
  • Performs adjustments, calibrations and basic repairs.
  • Escalates more difficult repairs to experienced technicians.
  • Exhibits the ability to build and maintain professional relationships with wide range of people.
  • Adheres to the highest standards of business ethics.
  • Provides consistent, solid contribution to team and service center delivery goals.
  • Exercises good discretion in the use of time and other Client resources. Maximizes the use of existing assets, multi-tasks effectively, and ensures Client resources are used properly (i.e. connector care, ESD, ETE).
  • Maintains high workmanship standards and delivers on commitments. Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high quality service and minimization of re-repair.
  • Communicates effectively with internal and external customers. May initiate customer interaction as appropriate. Escalates issues through appropriate channels when necessary. This is done verbally or via written correspondence.
  • Adheres to established production processes and is responsible for achieving established team production goals.

    • Experience working with high voltage and current instruments strongly desired.

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    Technical Support • Santa Clara, CA, United States

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