Customer Relationship Coordinator

About the Role

Join a contact centre like no other! Being part of the Calvary Assist Team this role offers a unique opportunity to provide a warm and compassionate experience guiding individuals and families through their care journey.

As a Customer Relationship Coordinator you will be the first point of contact for residents clients and patients and youll play a key role in assisting them withexploring Support at Home (Home Care) services Independent Living or Residential Aged Care needs.

Unlike traditional contact centre roles with high-pressure KPIs this position emphasises empathy and clear communication over rigid performance metrics.

Enjoy a relaxed and friendly working environment where your genuine desire to support people with care and understanding is valued.

If you are looking to make a meaningful impact in a role that prioritises compassionate service apply now to be part of the Calvary community.

Some of your main duties will include :

• Offer empathetic expert guidance on Support at Home (Home Care) Residential Aged Care booking Home Tours and Retirement Living services
• Respond promptly and compassionately to inbound calls emails and inquiriesensuring every client and family feels truly supported
• Support our clients and their families in navigating care options providing tailored respectful advice that meets their unique needs with professionalism and care

About you

• Proven experience in customer service or a contact centre environment a must-have for success in this role.
• Familiarity with the Aged Care sector is a plus but not required we value a willingness to learn.
• Exceptional organisational and time management skills with the ability to meet targets while delivering high-quality service.
• Thrives in a dynamic team-oriented environment with the ability to multitask prioritise effectively and manage workloads efficiently.
• Salesforce experience is highly valued though not essential.
• Excellent communication skills both written and verbal with a focus on clarity and professionalism.
• Analytical and solution-focused thinker capable of breaking down complex information into clear actionable steps that lead to positive outcomes.

Why work for Calvary

At Calvary our staff matter.

With over 140 years experience and 18000 staff and volunteers we offer an inclusive and welcoming culture where you are valued drawing on your own strengths identity and background alongside a team of professionals who care for our patients residents and clients.

Your benefits :

• NFP salary packaging benefits discounted health insurance and gym memberships
• Paid parental leave
• Training development pathways and career opportunities
• Flexible hours that make sense for you

As we serve the community across Home Residential Aged Care Retirement Living and Hospitals one thing sets us apart. Care from the heart. If this sounds like you apply for a role with Calvary today.

Please note the following :

• As part of the application process you will be required to complete pre-employment checks which may include but is not limited to reference checks work rights criminal history check NDIS / WWCC / WWVP checks and a health evaluation to ensure suitability for the role.

Required Experience :

IC

Key Skills

Business Development,Sales Experience,Loyalty Marketing,Portfolio Management,Wealth Management,Financial Services,Algebra,Territory Management,Banking,Relationship Management,Customer relationship management,Geometry

Employment Type : Full-Time

Experience : years

Vacancy : 1