Outpatient Support & Data Lead

ABOUT US

New Horizons of the Treasure Coast is the largest mental health and addiction recovery provider on the Treasure Coast (and beyond), serving 15,000 children and adults annually through inpatient crisis services, 24-hour help line, and mobile response team, and outpatient programs conveniently located across Indian River, Martin, Okeechobee, and St. Lucie counties. In addition, New Horizons supports 22,000 students in local schools, and we collaborate closely with the courts, law enforcement, jails, and hospitals to enhance the health of individuals and improve the quality of life in our community.

Are you a natural leader with a passion for both people and data?

Do you thrive in a dynamic healthcare environment where every detail matters - from patient experience to data accuracy?

If so, we'd love for you to join our team as the Outpatient Support & Data Lead - a key role that bridges front-office operations, data management, and team support to keep our outpatient services running smoothly and efficiently.

About the Role

The Outpatient Support & Data Lead plays a vital role in coordinating outpatient operations, mentoring administrative staff, and transforming operational data into actionable insights. This position ensures a balance between compassionate service and efficient workflow - helping our team deliver outstanding care and support to every patient we serve.

Administrative Oversight

• Supervise daily front-office operations, ensuring smooth patient flow from check-in to check-out.
• Maintain schedules for providers, clinical staff, and support personnel.
• Oversee appointment scheduling, cancellations, and rescheduling to optimize provider productivity.
• Manage electronic health record (EHR) workflows - including documentation, data, and patient records management.
• Ensure all office supplies and medical inventory are adequately stocked and ordered on time.
• Collect, validate, and analyze operational and performance data to support decision-making and quality improvement.
• Prepare data reports as requested to guide workflow optimization and staffing efficiency.
• Use data insights to identify bottlenecks, forecast staffing needs, and recommend process improvements.
• Treat data integrity and accuracy as equivalent in importance to client care.
• Ability and willingness to travel to support other outpatient offices as needed.

Staff Supervision and Training

Customer Service Excellence

Technology and Records Management

Requirements

Education and Experience :

What We're Looking For :

Why Join Us :