Agent Front Desk FT

Front Desk Agent Position

First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a front desk agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day : Every day is different, but you'll mostly be :

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG rewards club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying a step ahead of our guests' needs to anticipate requests and offer tailored recommendations
• Being our guests trusted contact helping with everything from bill issues to restaurant recommendations

What we need from you :

What you can expect from us : We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business.

The hourly pay rate for this role is $17.75. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. We offer a comprehensive package of benefits including paid time off, medical / dental / vision insurance, 401k, and many other benefits to eligible employees.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives. IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well both inside and outside of work and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family. At IHG Hotels & Resorts, we've made a promise. As one of the world's leading hotel groups, we're here to deliver true hospitality for good. Making our guests and colleagues feel welcome, cared for, recognized and respected wherever they are in the world. Want to be part of the journey? Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'apply' button. Start your journey with us today.

Important information :

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.