CLSCC Enterprise Application AnalystTHE TENNESSEE BOARD OF REGENTS • Nashville, TN, United States

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CLSCC Enterprise Application Analyst

THE TENNESSEE BOARD OF REGENTS • Nashville, TN, United States

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Title : CLSCC Enterprise Application Analyst

Employee Classification :

Institution : System Office

Department : Information Technology

Campus Location : Tennessee Board of Regents System Office

Job Summary

The position will be involved in technical areas ranging from support of enterprise business logic, delivery of new initiatives supporting Ellucian's Banner ERP, and planning, implementation, and support of the varied ecosystem of 3rd party applications that augment the ERP functionality. This position will also support reporting initiatives and other process improvements as required by campus needs. This entails :

Working closely with functional users to identify needs and problems
Translating functional requirements into technical specifications
Developing innovative solutions utilizing Banner administrative and self-service applications, as well as third-party systems / applications to support and enhance business operations
Working with the Ellucian SMO (Satellite Maintenance Office) as an integrated team
Applying best-practice and established system analysis procedures
Utilizing design and programming concepts, principles and standards.

This position is responsible for supporting functional user needs, ERP integrations, and business logic while providing technical support for other student information-related projects for the campus.

This position offers the opportunity to work remotely with the occasional need to travel to the System office and community college for in person meetings.

Job Duties

10% - Analyze and evaluate business needs, policies and procedures, federal and state regulations and requirements, available resources and tools, vendor releases and roadmaps, etc. to plan, design, specify guidelines and implement new programs, changes and operating procedures. - (Essential)

55% - Develop and maintain Banner workflows, system integrations and interfaces between Banner and third-party systems / applications. - (Essential)

20% - Interact with functional and technical staff throughout the College community to troubleshoot issues and implement resolutions. - (Essential)

5% - Ensure that system documentation is current. - (Essential)

5% - Communicate and coordinate with other team members to ensure project goals are met. - (Marginal)

5% - Perform other duties as assigned. - (Marginal)

Minimum Qualifications

Bachelor's degree in Information Technology or a related field or Associate's degree and 4 years of current experience in a related area.

Minimum of 2 years of related work experience

Experience with a programming / macro language such as ProC / PL / SQL and Oracle database analysis

3 years of experience working in both technical support and end-user support environments

Preferred Qualifications

Experience with languages such as Java and JavaScript

Experience with Banner 9 Application development

Experience with Ellucian Ethos platform

Experience in Higher Education

Subject matter expertise in the requirements of an academic institution particularly as they relate to the administration of student data

Experience within the College System of Tennessee (TBR)

Experience in preparing documentation and training materials

Strong desire to develop and grow in knowledge and experience.

Knowledge, Skills, and Abilities

Ability to use a variety of advanced techniques and tools to achieve desired application functionality and perform technical problem solving for functional team members.

Technical depth and breadth in middleware administration, software development, and project management coupled with flexibility.

Ability to analyze user information technology needs to design new or modify current applications systems.

Ability to communicate technical material in a clear manner to non-technical individuals

Ability to develop and maintain positive collaborative working environment

Prioritization skills and capacity to manage multiple deadlines

Ability to perform with limited direction, self-starter

Demonstrated customer service skills in past work history

Excellent analytical and problem-solving skills

Excellent interpersonal, oral and written communications skills

Ability to read, write and interpret documents such as operation / maintenance manuals, equipment specifications and procedure manuals

Ability to work after hours support, as may be necessary. Physical Demands / Working Conditions

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