Metro Link Operations Manager

Katsam Property Services Employment Type :

• Full-Time, On-Site Schedule : 24 / 7 / 365 operation – flexibility required About Katsam Property Services Katsam Property Services is a trusted leader in delivering high-quality cleaning, maintenance, and operational support across the region.
• As part of our partnership with MetroLink, we manage cleaning operations across stations in both Missouri and Illinois—ensuring every passenger experiences a clean, safe transit environment .
• Position Overview We are seeking a highly organized, driven, and people-focused Operations Manager to lead the MetroLink Cleaning Operations Team.
• This leader oversees daily operations, scheduling, staffing, quality assurance, customer communication, and contract performance.
• Key Responsibilities Leadership & Team  Oversight
• Lead and supervise cleaning staff across Missouri and Illinois.
• Ensure fair scheduling, accountability, and communication
• Act as primary liaison with MetroLink representatives.
• Scheduling & Resource Management
• Create and manage daily, weekly, and monthly cleaning schedules.
• Ensure all contractual requirements are completed on time.
• Minimize overtime through effective planning.
• Conduct inspections to uphold standards.
• Track and resolve customer complaints
• Enforce scope of work and service expectations.
• Customer Communication & Reporting
• Respond to clients and emergency cleaning requests promptly.
• Track and bill out-of-scope work.
• Prepare performance reports as required.
• Hiring, Training & Development
• Recruit and onboard qualified staff.
• Ensure all new hires complete training within 30 days .
• Develop future leaders within the team.
• Success Metrics (First 6–12 Months)
• 100% cleaning schedule completion.
• 95% emergency request response within 1 hour.
• Under 8% team overtime.
• Fewer than 15 valid customer complaints per month.
• 100% new hire training completion.
• Qualifications
• 3+ years of leadership or operations management experience.
• Experience scheduling and managing large teams.
• Strong communication and problem solving skills.
• Ability to work flexible hours.
• Valid driver’s license.

Competitive Compensation Full Benefits Package 401 K How to Apply Submit your resume to :