Onsite support

New Computer Order Deployment

New Peripheral Deployment

Computer Re-Deploy

Planned Tech refresh

Hardware Recycle

Break fix of supported computer and mobile hardware

Loaner hardware pool logistics

Mobility Support

Mobile provisioning

Escalation path for L2 Support team

Facilitate custom software needs

Support delivery of devices at Walk-Up IT Bars, to campus locations, or via post Remote support for

non-office-based users

Vendor coordination

Maintaining asset inventory

Support during Corporate Events

Standard Working Days (08 : 00 – 17 : 00)