Job Fair announcement!
Live in Texas? The hiring management team will be in Austin and Dallas the week of June 23rd. For more information click below for more information :
We're looking for enthusiastic, customer-centric sales professionals like you to join our upcoming VIRTUAL Personal Vacation Planner (PVP) Agent training class. Only individuals residing in these states will be considered : FL, GA, TX, NC.
This position involves selling cruise vacation packages and related products through outbound calls, text messages, emails and social media using Carnival-approved applications. The role requires building rapport with customers to understand their travel needs and generate sales. Responsibilities include managing the Customer Relationship Management (CRM) system, scheduling follow-up appointments, and converting leads into cruise reservations. The ideal candidate must be customer-oriented with a focus on relationship building to encourage repeat business and referrals. The role demands working independently to meet monthly sales and productivity targets.
ESSENTIAL FUNCTIONS :
- Initiating conversations through calls, texts and approved communication channels to drive sales, acting on leads and / or prospects.
- Present cruise products and make travel recommendations.
- Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet / exceed sales goals.
- Maintain the Customer Relationship Management (CRM) database and build relationships with new / existing guests in order to close sales.
- Participate in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing.
- Perform other job-related functions as assigned.
QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES :
Minimum High School Diploma or GED.Inside / outside field 1 year sales experience with proven sales success.Experience developing new business and new accounts with a customer service background.Proficient in Microsoft Office Suite.Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers through calls, texts, and other Carnival-approved communication channels.Excellent interpersonal skills.Superior prospecting, presentation and closing skills.Comfortable working in an environment requiring achievement of monthly sales targets and goals.Effective time management, organizational and multi-tasking skills.Ability to maintain strong working knowledge of cruise products.Ability to work independently and manage our Customer Relationship Management (CRM) system.Good problem-solving skills.Consistent and reliable attendance and punctuality are essential functions of the job.Must be fluent in English and be able to read, write and articulate in EnglishOTHER :
Shifts : The training class runs for four (4) consecutive weeks : Monday through Friday 09 : 00 AM - 06 : 00 PM (EST). Once you've graduated from the training, your schedule will be : Monday through Thursday, 10 : 00 AM - 07 : 00 PM (EST), and Fridays 09 : 00 AM - 06 : 00 PM (EST). Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month.Internal candidates must have at least six (6) months in their current role, cannot be on a verbal, written or final warning in place. All applicants must advise their Coach / Manager of their interest in applying for the role.All applicants should fill out the application thoroughly.Salary : The starting hourly pay rate for this role is $15 / hour for the first 5 pay periods. For pay periods 6 through 10, the rate is11 / hour for GA, NC, and TX, $13 / hr for FL plus participation in the sales incentive program. From the 11th pay period onward, the annual base salary will be $16,500 with continued participation in the sales incentive program. The sales incentive program is tiered and includes a 6-month incentive guarantee. Average annual earning for this role is $65,000 - $70,000 with high performers earning $100,000+.Or your State or City minimum hourly wage if higherCarnival provides comprehensive and innovative benefits to meet your needs, including :
Health Benefits : Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverageFinancial Benefits : 401(k) plan that includes a company match Employee Stock Purchase planPaid Time Off Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 floating holidays to be taken at the employee’s discretion. Vacation Time – All full-time employees at the manager and below level start with 14 days / year; director and above level start with 19 days / year. All employees gain additional vacation time with further tenure. Sick Time – All full-time employees receive 80 hours of sick time each year.Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursementETHICS & COMPLIANCE :
In addition to other duties / functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
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