Case Manager Volunteer

POSITION TITLE :  Part Time Case Manager Volunteer

LOCATION : 125 E 300 S. Provo, UT 84606

Time Commitment :

Minimum of 4 hours per week on weekdays

(Preference given to candidates available during regular business hours)

ROLE AND RESPONSIBILITIES :

As Refugee Case Manager at UVR, you will be responsible for providing support, information, and practical assistance on a range of issues to people referred to our organization. The case manager is responsible for ensuring client-centered services are tailored to the needs of the eligible population and that the services contribute to self-sufficiency. Case Managers work face-to-face with clients in the UVR office.

PRINCIPAL RESPONSIBILITIES

• Help refugees find a house and jobs, arrange medical appointments and help children or youth with their homework.
• Arrange language interpretation and rides for refugee clients.
• Help refugees with Medicaid, food stamps and other public assistance.
• Determine client eligibility using predetermined UVR criteria.
• Provide case management services, including screening, assessment, education, case plan development and follow up services for project-eligible clients.
• Assist clients in resolving daily challenges arising from American cultural norms and English language deficiencies.
• Collaborate with multiple agencies (specifically refugee community agencies) serving refugee clients.
• Document client-centered activities and maintain client files.
• Maintain updated knowledge of current and available program and community resources
• Assist with distribution of in-kind donations to eligible clients.
• Answer phone calls and represent UVR professionally.
• Actively participate in UVR team building exercises and staff meetings ; Case Management staff meetings and trainings are currently held in person.
• Perform other related duties as assigned.

QUALIFICATIONS :

ABOUT UVR :

Utah Valley Refugees is a 501(c)(3) nonprofit organization in Utah County.  Our mission is to relocate and help refugees and immigrants build new lives in Utah. We are looking for a committed, passionate person willing to support our mission as a Refugee Case Manager.

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