Sr Technical Services Engineer, Help Desk

Job Description

Job Description

We are  CARIAD , an automotive software development team with the Volkswagen Group. Our mission is to make the automotive experience safer, more sustainable, more comfortable, more digital, and more fun. To achieve that we are building the leading tech stack for the automotive industry and creating a unified software platform for over 10 million new vehicles per year. We're looking for talented, digital minds like you to help us create code that moves the world. Together with you, we'll build outstanding digital experiences and products for all Volkswagen Group brands that will transform mobility. Join us as we shape the future of the car and everyone around it.

Role Summary :

The Sr Technical Services Engineer, Help Desk plays a pivotal role in establishing IT as a Service at CARIAD Inc., with a focus on user support, network reliability, and comprehensive hardware and software asset tracking. In this role, you will be responsible for shaping and delivering key IT support services, including Help Desk operations, office network administration, and asset lifecycle management as part of broader IT service management initiatives.

This individual contributor role serves as a senior escalation point for complex technical issues, working closely with cross-functional teams and stakeholders to drive service excellence. Your contributions will directly support a stable, efficient, and user-centric IT environment across the organization.

Role Responsibilities :

Help Desk Support :

Objective :

• To ensure efficient and high-quality IT support by overseeing ticket resolution, onboarding and offboarding users, maintaining service standards, and ensuring customer satisfaction. To manage support workflows, handle escalated issues, monitor performance metrics, and contribute to process improvement and documentation.

Key Responsibilities :

Network Support : Objective :

Key Responsibilities :

ITSM – Asset Management :

Objective :

Key Responsibilities :

General Skills :

Required Specialized Skills :

Desired Skills :

Workplace Flexibility :

Years of Relevant Experience :

Required Education :

Desired Education :

Compensation

Salary range is dependent on factors such as geographical differentials, credentials or certifications, industry-based experience, qualification and training. In the city of Mountain View, CA, the salary range for this position is $136,990.00 - $198,790.00.

CARIAD, Inc. provides performance based merits and annual bonus along with a competitive benefits package. Benefits include medical, dental, vision, 401k with employer match and defined contribution plan, short and long term disability, basic life and AD&D insurance, employee assistance program, tuition reimbursement and student loan repayment plans, maternity and non-primary caregiver leave, adoption assistance, employee referral program and vacation and paid holidays. We also offer a unique vehicle lease program that covers registration and insurance fees.

CARIAD is an Equal Opportunity Employer.  We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity / expression, marital status, veteran status, or any other characteristics protected by applicable laws.