Overview :
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family dental and vision plans for employers etc.
Title : Business Analyst
Work Location : Detroit MI 48226
Duration : 3 Months
Job Type : Contract
Work Type : Hybrid (1 day / week)
Dept : SHS Operations Admin
Engagement Description :
- Operational Issue Management and Change Request Coordination
- Assist in the management and tracking of operational issues within SHS including :
- Logging and documenting issue details
- Tracking and reporting on issue status and progress
- Taking meeting notes and action items related to issue resolution
- Support the change request process from initiation to closure including :
- Tracking and reporting on the financial status of change requests
- Monitoring and managing the overall budget for change requests
Top Required Skills / Experience :
Analyze and interpret complex data to identify trends patterns and insights ensuring accuracy and attention to detail.Collaborate effectively with cross-functional teams through strong communication and interpersonal skills facilitating seamless information exchange and stakeholder engagement.Proficiently utilize Microsoft Office tools including Excel Access and Teams to drive data analysis reporting and workflow efficiency.Leverage experience working with Medicare insurance programs to inform business analysis and drive informed decision-making.Required Skills / Experience :
Include :
Responsible for assisting and supporting management in the evaluation recommendation establishment implementation and analysis of new and improved production workflows work processes for systems reporting and new products / programs to improve customer service levels and overall quality.Support the development coordination and implementation of projects to enhance the overall efficiency of operational procedures methods controls and performance.Compile and analyze operational data to identify and resolve business problems.Utilize and maintain available reporting systems. Participate in systems testing develop procedures / controls and provide recommendations for the ongoing improvement of the updated process.Provide leadership team with status updates on projects and issues.Communicate and recommend policy changes to achieve project objectives. Assist in documenting departmental procedures.Create and present reports and presentations to display operational data and propose business changes.Provide support to both internal departments and external entities by answering questions supplying information and training.Participate on special projects or workgroups as assigned.Proficient in current industry standard PC applications and systems including Microsoft Office.Preferred Skills / Experience Optional but preferred skills / experience. Include :
Effective analytical organizational planning and follow-up skills.Ability to work collaboratively in a team environment including remotelyEffective verbal and written skills.Ability to exercise independent judgment meet deadlines and deliver on projects while working under limited supervision.Ability to work in a team setting and independently and under tight deadlines.Ability to build trust and relationships with internal and external customers.Ability to maintain confidentiality.Ability to work with a variety of variables where limited standardization exists.Resourceful problem solver with ability to formulate and execute plans efficiently and effectively.Effective analytical and problem-solving skills to identify evaluate recommend and implement changes to processes or procedures to address problems and improve departmental effectiveness.Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines.Education / Certifications Include :
Bachelors Degree in a related field is preferred.Two (2) years of experience in a related field is requiredTekWissen Group is an equal opportunity employer supporting workforce diversity.
Key Skills
SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills
Employment Type : Full-time
Experience : years
Vacancy : 1
