Account Manager

Account Manager

The Account Manager's mission is to engage the account base by email, telephone, and video with the objective of converting them to help introduce them to some of our advanced and new modules, as well as keeping a pulse on how they are using our software. If the AM determines that there is additional need for our modules, or sees an opportunity to sell more Professional Services, they will present this information to the client and guide them through the buying process. It will also be in the AM's purview to keep an eye on the customers' accounts inventory value, as it relates to the client's original price point. When that value is too low, you will guide the customer to the recommended price point in relation to the client's current inventory value.

Responsibilities

• Connect : Call and meet with Netstock EMEA customer base and address their needs as it pertains to our software and be the intermediary between them and our internal teams.
• Grow : Many of our customers have a Netstock starter package which doesn't include some of our more advanced modules. You will introduce these modules to them to see if it makes sense for their business to buy and integrate within their environment.
• Nurture : It's very often that there will be a change in our user base within a company and at these times it will be crucial to understand what that users' needs are, as it pertains to training and or more integration. This may result in us selling them more professional service hours.
• Happiness : A software is only as good as its being used within an organization, and we need to make sure that our software is being utilized to help ensure retention. Consistent meetings and dialogue throughout the year will help in this effort.
• Referrals : Birds of a feather flock together and Netstock's customer base are very generous and forthcoming about introducing us to their network, so they too can leverage our software to help them streamline their planning needs.

Skills and Qualifications

Education

We don't have any specific educational background requirements for the role, as your attitude is a far better foundation for success at Netstock. With that said :

Circumstances

Working with us

Netstock was founded with a clear vision : To give the hungry up-and-comers the capability to level the playing field and compete with the industry giants. Working here means embracing that "challenger" mentality : We are smart, scrappy fighters, building our edge with the agility to move faster than the big guys pioneering smarter ways to work and innovating new ways to deliver powerfully easy to use technologies for our customers.

About us

Netstock is the driving force accelerating the growth of organizations worldwide. Over the last 15 years, we've built out a regional presence that gives us deep insights into supply chain planning factors in each industry. We continue to enhance our supply chain planning solutions, making our predictive engine smarter, accelerating automation, and adding sophisticated new capabilities such as AI and machine learning.