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Network Engineer

Network Engineer

Bath & Body WorksColumbus, OH, US
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Network Engineer

At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.

The Associate Network Engineer supports enterprise and store network technologies and systems across Bath & Body Works' retail environment. This role focuses on incident and request management, network implementation support, and vendor coordination. It is ideal for candidates early in their networking career who are eager to grow within a collaborative and fast-paced retail technology environment.

Responsibilities

Operational Support & Incident Management

  • Provide 1st-level support for store network and wireless issues.
  • Monitor network devices and respond to alerts.
  • Complete service tickets and requests in the team queue.
  • Participate in on-call rotation (weekly, 24x7 coverage).
  • Escalate unresolved issues to senior engineers as needed.

Project & Implementation Support

  • Assist with the implementation of LAN, WAN, and wireless networks for new store openings and remodels.
  • Support broadband provisioning, IP address assignments, and SIM card activations.
  • Coordinate with vendors and general contractors to ensure site readiness.
  • Create and maintain documentation for store network installations.
  • Add / remove store network devices in monitoring tools (e.g., SolarWinds, Cherwell).

    • Request Management

  • Fulfill store network-related requests, including monitoring setup and configuration changes.
  • Ensure timely resolution of requests to meet SLA targets (90%+ resolution rate).

    • Vendor Coordination

  • Open and manage tickets with vendors; escalate service issues as needed.
  • Track vendor performance and support store circuit installations.

    • Continuous Improvement & Learning

  • Participate in weekly team and vendor meetings.
  • Identify opportunities for process improvement and automation.
  • Engage in training and development activities to build technical and soft skills.

    • Qualifications

  • 13 years of related experience in networking or IT support.
  • Cisco CCNA certification is a plus.
  • Basic understanding of WAN / LAN technologies and wireless networking.
  • Familiarity with tools like Visio, Excel, PowerPoint, Word.
  • Strong organizational, communication, and problem-solving skills.
  • Ability to work within a team and independently with direction and manage multiple tasks.

    • Education

  • Associate degree or coursework in Computer Science, Networking, or related field.

    • Core Competencies

  • Lead with Curiosity & Humility
  • Build High Performing Teams for Today & Tomorrow
  • Influence & Inspire with Vision & Purpose
  • Observe, Engage & Connect
  • Strive to Achieve Operational Excellence
  • Deliver Business Results

    • Benefits

  • Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
  • 401k with company match and Associate Stock Purchase with discount
  • No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
  • Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.
  • Tuition reimbursement and scholarship opportunities for post-secondary education programs
  • 40% merchandise discount and gratis that encourages you to come back to your senses!

    • Visit bbwbenefits.com for more details.

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

    We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links : Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.

    We are an equal opportunity action employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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    Network Engineer • Columbus, OH, US