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Executive Director of Operations - PresNow

Executive Director of Operations - PresNow

Intuitive HealthPlano, TX, US
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Job Description

Job Description

Position Location : Albuquerque, New Mexico

Founded in 2008, Intuitive Health pioneered the combined Emergency Room (ER) and Urgent Care model, transforming how patients access immediate care. By partnering with leading health systems nationwide, Intuitive Health builds, operates, and launches retail healthcare facilities that provide both urgent care and emergency services under one roof. Our mission is simple yet powerful : "Improving access to high-quality, cost-effective care in the patient’s time of immediate need." For more information, visit https : / / www.iheruc.com.

Position Overview

We are seeking a dynamic Executive Director of Operations to lead a network of high-volume emergency and urgent care centers under the  PRESNow 24 / 7 Urgent and Emergency Care brand through a partnership with Presbyterian Healthcare Services in Albuquerque, New Mexico. This role presents a distinctive opportunity to lead multi-site operations while cultivating a focused, strategic relationship with a reputable health system partner. The ideal candidate will thrive in a fast-paced, high-accountability environment and bring strong operational discipline, collaborative leadership, and healthcare expertise. Responsibilities Operational Leadership & Execution

  • Lead day-to-day operations across multiple high-volume PRESNow locations.
  • Serve as primary operational liaison between Intuitive Health and Presbyterian executive leadership.
  • Drive center-level performance in volume, access, patient experience, and financial metrics.
  • Maintain compliance with hospital partner policies, regulatory standards, and quality benchmarks.
  • Participate in joint venture board and governance discussions, bringing data-driven insights and strategic recommendations.

Team Development & Culture

  • Directly lead a team of Program Directors and site-level leaders.
  • Build and sustain a high-performing, engaged team culture.
  • Support local leaders in recruiting, training, performance management, and development.
  • Foster collaboration with front office, clinical, and hospital-employed teams.

    • Required Skills 7+ years of progressive healthcare leadership experience.

    Strong background in operational performance, including P&L ownership and KPIs.

    Prior experience leading multi-site or high-volume healthcare operations.

    Skilled relationship-builder with ability to influence at all levels—frontline to C-suite.

    Bachelor’s degree required; Master’s (MBA, MHA) preferred.

    Prior experience in joint venture, MSA, or matrixed environments strongly preferred.

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