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Collection Specialist

Collection Specialist

Conduent Business ServicesNewark, NJ, United States
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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Collection Specialist

Starting pay is $19 / hr + Bonus

Hybrid Schedule : 4 days work at home 1 day in the office

Job Track Description :

  • Performs business support or technical work, using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

Proficient in a range of operational processes through prior job-related experiences and training.

Completes assignments and guides the work of peers and other team members.

May work cross-functionally, in different areas when necessary.

  • Proposes improvements to processes and methods.
  • Works within established procedures and practices.

    • Functional Knowledge

  • Has developed skillset in a range of processes, procedures, and systems
  • Acts as a collection specialist

    • Business Expertise

  • Understanding of how teams integrate and work best together to support the achievement of company goals

    • Impact

  • Impacts own team and other teams whose work activities are closely
  • Impacts the end-user for a more efficient and pleasant experience.

    • Problem Solving

  • Ability to problem-solve, allowing for evaluation of issues and solutions to provide the best outcome for the client and end-users.

    • Interpersonal Skills

  • Exchanges ideas and information effectively.
  • Warm and patient demeaner, showing empathy and understanding to the end user.

    • Responsibility Statements

  • Provides customers with information that is specialized and communicated in warm empathetic manner.
  • Assesses the customer’s account to provide service immediately
  • Identifies customer needs by referring to case notes, examining each as a specific case
  • Gathers all necessary information to update the database
  • Explains company policies to customers as required
  • Guides end-to-end resolution of customer issues, seamlessly and efficiently
  • Performs other duties as assigned
  • Complies with all policies and standards

    • Pay Transparency Laws in some locations require disclosure of compensation and / or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and / or sick time. The estimated salary range for this role is $19 / hr+Bonus

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    Collection Specialist • Newark, NJ, United States