Sr. Delivery Manager, Supply Chain Applications - IT

Globally responsible for the support, security, maintenance, and operation of assigned enterprise supply chain applications. This role leads all aspects of a distributed team and collaborates with internal collaborators to deliver scalable, secure, and innovative solutions. The Sr. Delivery Manager with a background in technical and leadership skills, along with a deep understanding of supply chain systems. This individual drives performance, ensures business alignment, and champions a culture of continuous improvement and collaboration.

What You'll Do

Lead a distributed team, providing direction, mentoring, and performance management.

Develop a culture of accountability, partnership, innovation, and continual improvement.

Ensure team skills align with current and future application needs; support ongoing training.

Coordinate support, improvements, security, and operations of enterprise supply chain applications.

Manage SLAs for incidents, service requests, and improvements by accurately predicting and preparing for workload demands.

Ensure delivery of scalable, secure, and cost-effective technical solutions aligned with business goals.

Cultivate strong connections across departments and regions to align on system design and share standard processes.

Act as a liaison between business partners and IT, translating needs into effective solutions.

Facilitate regular solution planning and prioritization with business partners.

Lead efforts to identify and implement process improvements using industry standard methodologies and quality management techniques.

Leverage performance metrics and user feedback to drive continuous improvement.

Encourage creative problem-solving and support innovation across the organization.

Independently lead medium-to-large IT projects ($25K–$500K), ensuring on-time and on-budget delivery.

Manage third-party vendors and contracts, ensuring SLAs are met and costs are contained.

Ensure high-quality application performance and user contentment through proactive monitoring and issue resolution.

Promote a customer-first approach in delivering IT solutions and services.

Support company initiatives in affirmative action, ISO 9001 / 14001 standards, and workplace safety.

Maintain alignment to internal policies and regulatory requirements.

What We're Looking For :

BS or BA degree in computer science or related field preferred, or equivalent experience in a similar role.

experience in IT Delivery ERP, leading development teams and interacting with collaborators and internal IT teams

Minimum 7 years of progressive SDLC experience in Supply Chain applications : ERP, PLM (preferably Teamcenter), Warehouse Management, Transportation Management, Quality Management, Demand Planning, and CRM.

Experience with integration platforms such as MuleSoft or Dell Boomi.

Shown success in leading application implementations or upgrades.

Expert knowledge of supply chain systems, database management, and cloud technologies