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Senior IT Technician

Senior IT Technician

TeamLogic IT, Denton, TXDenton, TX, US
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Benefits :

  • Locally owned and operated
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Training & development
  • Opportunity for advancement

Summary

If you are passionate about delivering exceptional IT support to small- and medium-sized businesses and want to be considered for upcoming roles, we encourage you to join our talent pipeline.

Responsibilities

  • Technical Support : Offer expert assistance for IT systems, encompassing servers, networks, and applications. Troubleshoot complex issues escalated by Level 1 and 2 technicians.
  • Network Management : Design, implement, and maintain secure network solutions. Monitor network performance proactively.
  • System Administration : Perform maintenance, upgrades, and security hardening across client environments.
  • Client Interaction : Build and maintain strong client relationships to foster long-term success. Recommend technology solutions that align with business goals.
  • Project Management : Lead IT projects, including migrations, deployments, and infrastructure improvements.
  • Documentation : Maintain accurate technical documentation and standard operating procedures to ensure consistency and efficiency.
  • Training and Mentorship : Support the development of junior technicians.
  • Compliance : Ensure systems adhere to data protection and cybersecurity regulations.
  • Emergency Support : Respond promptly to critical issues, including after-hours support as needed.

    • Knowledge, Skills, & Qualifications

    Experience & Education

  • Minimum 5 years of IT support experience, with at least 2 years in a senior or Level 3 role.
  • MSP experience is strongly preferred.
  • Bachelor’s degree in IT, Computer Science, or related field preferred.
  • Relevant certifications (e.g., CompTIA Network+ / Security+, Microsoft Azure Administrator, CCNA) are advantageous.

    • Technical Expertise

  • Windows and Linux servers
  • Virtualization (VMware, Hyper-V)
  • Cloud platforms (Azure, AWS)
  • Networking, firewalls, VPNs, and security best practices
  • Monitoring tools (e.g., SolarWinds, Auvik)
  • RMM and ticketing systems (NinjaRMM, Autotask PSA, ServiceNow)

    • Other Competencies

  • Strong documentation practices (Hudu, IT Glue)
  • Problem-solving and project management skills
  • Excellent communication and customer service abilities
  • Adaptability in a fast-paced environment

    • Work Environment

  • Blend of onsite and remote work depending on client needs.
  • Occasional travel to client locations.
  • Flexibility to support emergencies or project deadlines.

    • Benefits

  • Competitive salary and performance-based incentives
  • Health insurance
  • Paid time off and holidays
  • Professional development support
  • Flexible scheduling and remote work options
  • Collaborative team culture

    • Company Overview

    At TeamLogic IT, we help businesses leverage technology effectively and securely. As part of a dynamic local office backed by a national network, you will have the opportunity to grow your skills, contribute to client success, and collaborate with talented professionals across North America.

    How to Express Interest

    If you would like to be considered for this opportunity , please submit your resume and a brief cover letter outlining your background and the types of roles that interest you.

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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    It Technician • Denton, TX, US