Business System Analyst (Salesforce)

Overview

This is a remote role that may only be hired in the following locations :

Portsmouth, NH; Jacksonville, FL, Raleigh NC

This position is responsible for providing advanced technical and operational business system support. Performs needs assessments to determine business requirements and implements functional specifications to assigned systems. Ensures that developed solutions support Bank objectives through reporting and analysis activities. May involve elements of system testing or development.

Responsibilities

Perform business system analysis associated with change requests, projects, assessments, and production issues

Collaborate with business stakeholders to elicit, document, and prioritize requirements for system functionalities, ensuring alignment with business objectives

Map, analyze and optimize business processes to improve efficiency and align with organizational goals

Translate business requirements into detailed technical specifications, including user stories, use cases and process flows

Act as a liaison between business units and IT teams to ensure clear communication and alignment on project objectives

Source, compile and analyze data to understand detailed data flows, identify business needs and support decision-making

Support the design, configuration and deployment of IT systems to meet business requirements

Create and maintain documentation, such as functional specifications, user guides, and process diagrams

Identify, troubleshoot and resolve system related issues, working with IT teams, business partners and vendors as needed.

Perform Impact Analysis for Systems Integrations / Interfaces across the enterprise

Qualifications

Bachelor's Degree and 2 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 6 years of experience in Systems Support, or Analytics, or Operational Support

Preferred Qualifications

4 years of professional experience working as a business systems analyst

Experience in Banking or Equipment Finance business is preferred

Working experience with Salesforce is required

Proficiency is eliciting, documenting, and analyzing business requirements using techniques like interviews, workshops and surveys

Experience with tools like BPMN, Visio, or Lucidchart to map and optimize business processes

Knowledge of SQL, data modeling, and data visualization tools (e.g., Tableau, PowerBI) to analyze and interpret data for decision making

Familiar with methodologies like Agile, Scrum, or Waterfall for project management and system implementation

Experience with user acceptance testing, test case development, and ensuring system functionality meets requirements

Hands-on experience with JIRA and Azure DevOps (ADO) for agile project execution

Strong verbal and written communication skills

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits.

Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.