IT Specialist

Growing Real Estate and Property Organization - All-hands on Deck - Growth Opportunity - Windows / Apple

This Jobot Job is hosted by : Dan Urbaniak

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Salary : $50,000 - $75,000 per year

A bit about us :

This company is a leading real estate development and property management firm based in Philadelphia, focused on creating high-quality residential experiences and fostering career growth opportunities for employees. The organization has built a market-leading Class-A portfolio and is committed to attracting top talent across various departments.

Why join us?

Job Summary :

This position provides ongoing technical support, with Level I focusing on entry-level assistance and Level II offering more advanced support. Both roles report to the IT Manager and are non-exempt (eligible for overtime).

Key Responsibilities :

• Serve as a point of contact for employees seeking technical assistance
• Perform desk-side and remote troubleshooting for various IT issues
• Manage and maintain the IT support ticketing system
• Handle employee onboarding and offboarding processes
• Assist in creating and maintaining automated scripts
• Install, configure, and maintain hardware, software, and network equipment
• Manage asset recovery and equipment reconditioning
• Support company VOIP and video conferencing solutions
• Contribute to documentation and process improvements
• Respond promptly to IT issues and alerts

Job Details

Desired Skills and Qualifications :

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