IT Senior Support Engineer (MSP)Bowman Williams • New York, NY, United States
IT Senior Support Engineer (MSP)
Bowman Williams • New York, NY, United States
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job_description.job_card.job_descriptionExperience supporting both Mac & Windows in a professional setting (MSP preferred) Experience assisting with cloud migrations Experience configuring and supporting networks Experience supporting M365 as a global admin Local to the NYC metro area with reliable transportation for client visits as needed $1,000 home office setup credit (chair, desk, monitors, etc.) Company-issued computer True autonomy — work from wherever you perform best Flexible maternity / paternity leave Unlimited PTO 401(k) with nonelective employer contributions (immediately vested) Medical, HSA options, dental, vision Short-term & long-term disability Life, critical illness, accident & cancer insurance Paid certifications and professional development
IT Senior Support Engineer (MSP) – Local Remote NYC | $75K–$95K
If you’re an MSP engineer who loves autonomy, solving problems creatively, and working with a diverse mix of clients, this is a rare opportunity you’ll want to explore.
This cybersecurity-focused MSP operates with a unique blend of creative energy, technical excellence, and true freedom. The culture is built around trust, initiative, and continuous growth — no PTO tracking, paid ongoing training, and even a $1,000 home office setup credit . Engineers here are empowered to do their best work without micromanagement, and clients range from architecture firms to nonprofits to financial institutions.
The team is expanding its NYC presence and looking for a resourceful, well-rounded Tier 2 / 3 Sr. Support Engineer who is great with people, strong technically, and excited to work independently while still being part of a supportive team.
Senior Support Engineer Day to Day :
- Provide remote and occasional onsite support across Mac & Windows environments
- Troubleshoot hardware / software issues (workstations, mobile devices, peripherals)
- Serve as a M365 Global Administrator and support the full Microsoft Suite including SharePoint, Exchange Online, Intune
- Assist with cloud migrations (hybrid and full cloud)
- Assist with light project work (network setups, server deployments, VoIP migrations)
- Support Azure Entra ID, Azure Virtual Machines
What You Bring
Benefits & Perks
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