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Technical Account Manager

Technical Account Manager

BBSI Sandy, UTOrem, UT, US
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Job Description

Job Description

Job Description :

As a Technical Account Manager (TAM), you will deliver "white glove" VIP support to small and mid-sized business clients. This includes both onsite and remote support to troubleshoot and resolve various technical issues. You will build long-term relationships with clients, serve as an escalation point for technical issues, and educate clients about our services. In addition, you will assist with lead generation and sales efforts, with potential bonus and commission incentives.

Shift : Flexible Schedule

Pay Range : $65,000 - $80,000 per year

Key Responsibilities :

  • Build and maintain trusting relationships with clients via phone, in person, and virtual meetings.
  • Educate clients on Equinox services and their impact on overall technology health.
  • Act as an escalation point for client issues, both day-to-day and high-level impact.
  • Serve as the main point of contact for client decision-makers and VIPs.
  • Prepare and present Quarterly Business Reviews, strategic planning, and budgeting for clients.
  • Collaborate with internal teams to meet client expectations.
  • Assist with technical training on security and other IT-related topics.
  • Troubleshoot and resolve client-facing issues.
  • Identify solutions to improve client productivity, performance, and protection.
  • Assist with lead generation and sales efforts, with bonus and commission eligibility.

What the TAM Role Requires :

  • Professional business communication skills with a balance of personal and professional conduct.
  • Strong email writing skills, with an emphasis on tone and content.
  • Adaptability to work with various personality types.
  • Excellent customer service skills and a focus on long-term relationships.
  • Ability to handle high-stress or high-impact situations with a positive attitude.
  • Intrinsically motivated, resilient, and emotionally generous.
  • Willingness to be responsive after hours as needed, based on client emergencies or technical issues.
  • Ability to live and work in Utah.

    • What We Look for in a Candidate :

  • Good character, integrity, and accountability.
  • Dependability and punctuality.
  • A “Can Do” attitude with a confident approach.
  • Strong organizational skills and the ability to take initiative.
  • Humility and a desire for continual improvement and feedback.

    • Benefits :

  • Education reimbursement
  • Weekly company lunch
  • Health and dental insurance
  • Flexible schedule
  • Opportunities for continual learning and certifications
  • 1-on-1 mentorship and guidance

    • INDSU

    Company Description

    BBSI’s staffing and recruiting services are designed to find and place people for contract and permanent placement. We are committed in your personal and professional success. Our experienced recruiters utilize the latest methods and candidate screening techniques to find qualified people get to their next great opportunity! BBSI is an Equal Opportunity Employer.

    Company Description

    BBSI’s staffing and recruiting services are designed to find and place people for contract and permanent placement. We are committed in your personal and professional success. Our experienced recruiters utilize the latest methods and candidate screening techniques to find qualified people get to their next great opportunity! BBSI is an Equal Opportunity Employer.

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    Technical Account Manager • Orem, UT, US