Job Description
Title : Front Office Receptionist
Reports to : Medical Office Team Lead
Status : Full Time Hourly Non-Exempt (30-40 hours per week)
Direct Reports : None
Spots Available : 1
Guiding Star Southwest a division of Southwest Coalition Inc. is searching for Front Office Receptionist to join its mission in expanding life-affirming medical and birth services for women in El Paso Texas. As an affiliate of the national Guiding Star Project and inspired by St. Mary Our Lady Star of the Sea Guiding Star Southwest is committed to delivering trauma-informed healthcare that respects the whole person by considering a womans mind body and soul. The organizations focus spans the full spectrum of womens health from puberty through perimenopause and emphasizes fertility pregnancy childbirth breastfeeding and motherhood while striving to reduce trauma by advocating against societal pressures that may compromise the natural functions of a womans body. The ideal candidate is a compassionate Medical Receptionist with a servants heart eager to share the news to women of Guiding Stars wholistic comprehensive care.
The Opportunity
As we expand our core services to include a birth center in alignment with Wholistic Feminism we are seeking a skilled and dedicated Medical Receptionist who is capable of assisting our Medical team in the daily operations of our womens medical center. The ideal candidate will be responsible for providing exceptional and compassionate customer service to our patients while efficiently managing administrative tasks. Additionally they will assist the medical staff with basic clinical duties to ensure the smooth operation of our clinic. Must be Christ-centered ready & willing to share their God-given talents with a servant-heart.
To be a successful wholistic Guiding Star employee you should be dedicated and focused on providing top-quality wholistic care and support to all patients focused on wholism or whole-person care which considers a persons mind body and spirit. You should have a strong working knowledge of checking in processes checking out processes insurance authorizations and phone etiquette as well as a patient caring and detail-oriented personality.
The ideal candidate will enjoy :
- Our unique model : In addition to our programs to build a Culture of Life in the Southwest we also strive to provide expert healthcare to ensure that women have a life-affirming alternative through pre-natal and post-natal healthcare education and material support.
- Our culture : At Southwest Coalition for Life we offer a more relaxed working environment catering to the needs of our employees and establishing a family-like feel.
- Being an innovator : With the merger and expansion of two non-profit organizations you will be taking critical responsibility in establishing Guiding Star Southwest as a reputable medical practice and helping support a ground-breaking mission on the new frontline of the pro-life movement in post-Roe America.
The Company
Southwest Coalition Inc. is a 501(c)(3) non-profit corporation focused on restoring reverence for the sanctity of human life and natural womanhood across the Southwest through a coalition of nonprofit social enterprises in line with Catholic and Biblical teaching including our Guiding Star Southwest womens medical centers The Lily Pad Maternity Home our Her Care Connection outreach and mobile medical bus and Coalition for Life ministries.
Our Core Values
All team members must embody and execute our Core Values within their day-to-day duties and responsibilities :
Humble : Lack entitlement and ego be respectful and flexible dont take yourself too seriously set others up for success even at a potential loss for yourself.Hungry : Have an unrelenting hunger to change the world taking initiative fueled by a boldly optimistic hope and entrepreneurial growth mindset.Smart : Strong emotional intelligence understanding the impact of your words and actions on others inviting vulnerable communication and healthy conflict.Heart : Be compassionate prayerful and empathetic with a sincere desire to truly see and know others through a reverence for life and natural womanhood.What the Role Entails
Summary : We are seeking a skilled and dedicated Front Office Receptionist who is capable of assisting our team in the daily operations of our womens medical center. The ideal candidate will be responsible for providing exceptional and compassionate customer service to our patients while efficiently managing administrative tasks like scheduling answering questions for patients and prioritizing efficient workflow for the team. Additionally they will assist the medical staff with basic clinical duties to ensure the smooth operation of our clinic. Must be Christ-centered ready & willing to share their God-given talents with a servant-heart.
Responsibilities :
Greet and welcome patients and visitors with a professional and friendly demeanor.Schedule appointments manage patient check-ins and verify patient information.Answer incoming calls provide information and direct calls to appropriate personnel in a empathetic and gentle manner with exemplary phone etiquette.Maintain a neat and organized reception area and waiting room areaCreate and maintain accurate complete patient filesHandle patient inquiries concerns and requests in a courteous and timely mannerVerify insurance information and assist patients with billing and payment questions and collecting paymentMaintain and update patient records ensuring accuracy and confidentiality in line with HIPAA RegulationManage electronic health records (EHR) systems proficiently.Handle medical correspondence emails and other administrative tasks as needed.Maintain department compliance with all policies procedures guidelines and requirements of the Texas Pregnancy Care Network (TPCN) contract and / or Insurance processes.Maintain department compliance with all Guiding Star Southwest (Guiding Star Project) policies procedures and internal paperwork requirements.Ensure opening procedures are completed so that the office is ready for staff to start work-day. Ensure closing procedures are completed for the safety & security of all staff and property.Regularly check all business communication methods on a daily basis to ensure that action items and updates are understoodAttend staff meetings and engage in staff development training.Responsible for assessing the supply needs for the general office needs and client facing areas etc. and to make purchases through Human ResourcesCollaborate with the administrative team to ensure the clinics efficient operationBe a resource to women seeking resources and referring to internal and external programs that align with our Statement of Principle and Statement of FaithOffer emotional support and empathy to patients prioritizing careFollow all relevant safety and hygiene guidelines including the proper handling of biohazard materials.Perform other duties as assignedRequired Skills & Qualifications :
Excellent communication skills - written and verbalPreferred working knowledge of health insurance and medical terminologyProficient in commonly-used computer programs and applications such as Microsoft Suite Google Suite email project management apps (Asana) time clock messaging apps and other relevant technologiesExcellent organizational and time management skills; Be self-motivated detail-oriented and able to execute duties with little supervisionMust have a reliable form of transportation to and from work with occasional travel to and from satellite office in Las Cruces NM.Highest level of personal integrityAbility to thrive remain flexible and focused in a fast-paced and complex work environmentAbility to lift more than 25lbsAbility to sit or stand for extended periodsAble to envision opportunities and contribute innovative problem-solving skillsExcellent interpersonal skills and collaborative leadership skillsMust be humbly confident hard-working and trustworthyPositive friendly caring and patient attitudeHigh school diploma or equivalentProven 1 year experience in a customer service settingBilingual English / SpanishProficiency in using electronic health records (EHR / EMR) systemsPlease note that this job description is subject to change and may be updated as needed
Required Experience :
Senior IC
Key Skills
Abinitio,Arabic Speaking,Babysitting,Advocacy,Administration Support,Humming Bird
Employment Type : Full-Time
Experience : years
Vacancy : 1
Hourly Salary Salary : 30 - 40