Senior Applications Support Analyst

Senior Applications Support Analyst

Coordinates application support objectives in partnership with the production support team, development team, and business representatives. Provide quality and timely support to our business partners through efficient ownership of incident management and participation in problem management and application defect resolution. Leads day to day support activities such as application monitoring and service requests, escalating to Tier 3 and Tier 4 teams as required. Participates in secondary tasks such as projects, change management, testing, DR, etc. Proactively identifies gaps, potential issues, and suggests recommendations for improvement of systems.

Leading day to day support activities that include incident resolution, defect identification and documentation creation, batch job and application monitoring, and general service requests. Responsible for application and trend reporting and analysis. This position may also liaise with multiple vendors and third-party providers. Responsible for identifying application defects and risks associated with incidents. Generate standardized reports for distribution to application business and IT representatives. Coordination and execution of assigned support tasks for initiatives, projects, and DR exercises - includes prep activities leading up to the event, knowledge transfer and documentation, coordination, communication, PIV testing, tracking, and execution. Identify efficiency opportunities through proactive system monitoring and support standardized instrumentation across the portfolio where possible.

Incident Management and Coordination

Must have : 3+ years of experience in application support ServiceNow Vendor Support

Nice-to-have : Technical skills : SQL server Ability to facilitate between and influence key decision makers. Strategic thinker with excellent interpersonal skills to work across functions and businesses.

What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive total rewards program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Flexible work / life balance options Opportunities to do challenging work