Director, People & Culture Operations

The Herald Group has entered an exciting growth phase. As we scale in size, complexity, and impact, we're investing in the infrastructure needed to expand our team and sustain a values-driven culture. We're seeking an experienced, hands-on HR leader who thrives in fast-paced, entrepreneurial environments—someone who can design systems, support managers, and contribute strategically while rolling up their sleeves to execute with excellence.

This is a unique opportunity to shape the employee experience and build the people strategy at a pivotal moment in our firm's evolution.

The Director, People & Culture Operations will build and support HR functions across the full employee lifecycle—from recruiting and onboarding to compensation, performance management, professional development, and culture. This role is critical to ensuring that our people practices support outstanding client service and long-term business growth.

Core Responsibilities

• Manage end-to-end recruitment and onboarding processes
• Design and implement scalable HR systems, policies, and tools to support headcount and revenue growth
• Manage HR technology (e.g., ATS, HRIS) and use people analytics to inform leadership decisions and workforce planning
• Oversee performance management and feedback programs, including goal-setting cycles
• Support compensation and benefits strategy and administration
• Equip and coach managers to lead high-performing teams through toolkits, training, and real-time support
• Drive culture and engagement initiatives aligned with our Six Pillars : Trust, Ownership, Progress, Career Growth, Balance, and Teamwork
• Manage internal communications
• Implement employee programs
• Ensure compliance with all applicable employment laws and HR best practices
• Advise managers on policy interpretation and employee relations matters
• Serve as the internal expert of our offered health plans
• Partner with leadership on workforce planning and organizational design
• Monitor industry trends and implement best practices in hiring, retention, and talent development

Qualifications

Benefits

Seniority level

Director

Employment type

Full-time

Job function

Human Resources

Industries

IT Services and IT Consulting

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