CWS - SCR - Springfield - Child Welfare Specialist - Upward Mobility - Rotation B 4pm-12 : 30am
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SCR CALL FLOOR WORKER - Springfield - STATE CENTRAL REGISTER CALL CENTER WORKER
CHILD WELFARE SPECIALIST (CWS) - Upward Mobility
Title : CHILD WELFARE SPECIALIST
Agency : Department of Children and Family Services
Closing Date / Time : 12 / 17 / 2025
Salary : Anticipated starting salary $6242 monthly; Full Range $6242 -$9021 monthly
Job Type : Salaried
County : Sangamon
Number of Vacancies : 1
Plan / BU : RC063
This position is a union position; therefore, provisions of the relevant collective bargaining agreement / labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the
illinois.jobs2web.com
website. State of Illinois employees should click the link near the top left to apply through the
SuccessFactors
employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Agency Statement & Essential Funtions
The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as State Central Register Call Center Worker. Under general supervision, this position will provide statewide telephone coverage of a toll-free number for the reporting of alleged child abuse and neglect, making highly responsible decisions regarding intake and screening of information received on initial calls. The position will also secure all information necessary to accurately diagnose and evaluate reports of alleged child abuse / neglect and all information to complete initial oral reports and subsequent reports relating to child abuse / neglect or other child welfare services. This position provides a great opportunity for someone who is passionate about children and focused on ensuring the safety of children and youth. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong communication skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.
- Serves as State Central Register Call Center Worker
- Provides telephone counseling services or referral services for crisis situations; maintains familiarity with resources on a statewide basis for purposes of referral
- Provides information necessary to ensure that all alleged reports of child abuse / neglect are entered into the computer terminal
- Monitors incoming written reports for CPS units
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
OR
OR
Conditions of Employment
1. Requires the ability to pass a background check
2. Requires physical, visual and auditory ability to carry out assigned duties
3. Requires ability to work mandatory overtime
The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Education
social work or a related human service field
SCR CALL FLOOR WORKER - Springfield - STATE CENTRAL REGISTER CALL CENTER WORKER
CHILD WELFARE SPECIALIST (CWS) - Upward Mobility
Work Hours : Rotation B, 4pm-12 : 30am
Work Location : 2200 Churchill Rd, Springfield, Illinois, 62702
Supervisor : Bruce Carter.
Req # : 51729 .
Pin # : 188586 .
PUC : 90682685.
Agency Contact :
mike.bolt@illinois.gov
Job Family : Social Services
This title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the
Upward Mobility Program
link or for specific title information at
UMP Title Descriptions
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
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Child Welfare Specialist • Springfield, IL, US
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