Director of People Operations(Full-Time)

Covenant House California (CHC) is a non-profit youth shelter that provides sanctuary and support for youth experiencing homelessness, ages 18-24.

We believe that no young person deserves to be homeless; that every young person in California deserves shelter, food, clothing, education … and most importantly, to be loved. CHC provides a full continuum of services to meet the physical, emotional, educational, vocational, and spiritual well-being of young people, in order to provide them with the best chance for success in independence.

Covenant House California (CHC) is a nonprofit organization that provides sanctuary and support for youth overcoming homelessness, ages 18-24. CHC believes that no young person deserves to be homeless; that every young person in California deserves housing, food, clothing, education, and most importantly, to be loved. CHC provides a full continuum of services to meet the physical, emotional, educational, vocational, and spiritual well-being of young people. Over the past 36 years, our services have grown and expanded, and we serve more than 1,500 young people every year.

Equal employment opportunity and having a diverse staff are fundamental principles at Covenant House California. Employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, marital / parental status, political affiliation, citizenship, disability, genetic information, veteran / military status, or any other protected characteristic as established under law.

We are looking for people who, like us, believe that every young person deserves a place to belong. This is a hybrid position, with the requirement to be in the Los Angeles office at least 3 times a week.

As our agency provides direct care to young people that are 18-24 years old, we require that applicants are at least 25 years old.

Covenant House California offers an excellent benefits package for full-time employees, (most benefits effective date of hire), including medical, vision, dental, Employee Assistance Program (EAP), 403b retirement account, and a generous vacation package.

POSITION SUMMARY :

The Director of People Operations is a leadership position responsible for overseeing the human resources functions including employment, compensation, benefits, training, equal employment, employee relations, compliance (federal, state and local), employee leaves and accommodations, and people-related services in support of organization objectives and in alignment with the organization’s values. Reporting to the Senior Vice President (SVP), People & Culture, this role ensures the seamless coordination of all HR-related functions through independent contributions and the management of two regional Associate Directors and an HR Generalist.

The ideal candidate will have a deep knowledge of HR principles and best practices and experience in executing multiple functions of HR simultaneously and successfully. This position requires an analytical thinker with strong communication skills, solid attention-to-detail, and the ability to navigate multiple priorities.

ESSENTIAL FUNCTIONS :

Strategic Leadership

• Partner with the SVP and senior leadership team to develop and implement HR strategies that support engagement, retention, and organizational growth.
• Collaborate with SVP to align people initiatives with CHC’s mission, culture, and strategic goals.
• Use data and analytics to assess HR trends and provide actionable insights.
• Partner with SVP to implement a competitive and equity-based compensation and total rewards philosophy.

Compliance & Risk Management

Benefits , Payroll, Leaves & Accommodations

Talent & Performance Management

Employee Relations, Culture & Retention

JOB REQUIREMENTS : EDUCATION :

Bachelor’s degree required; Master’s degree in Human Resources, Business, or related field preferred (or equivalent experience). HR Certification (PHR, SPHR, SHRM-CP / SCP) preferred.

EXPERIENCE :

Minimum 5–7 years of progressively responsible HR experience, including at least 2 years in a management or director-level capacity overseeing multiple HR functions within the HR continuum. Experience in benefits administration, employee relations, and compliance. Experience analyzing metrics and assessing employee data to find root causes and develop short-, medium- and long-term plans. Expertise investigating and documenting complex ER related issues.

KNOWLEDGE / SKILLS :

Strong knowledge of employment law, particularly California labor laws. Excellent communication, leadership, and problem-solving skills. Proven ability to foster inclusion and promote a culture of belonging and respect. Proficiency in Microsoft Office Suite, Adobe Acrobat, and HRIS / ATS systems (TriNet experience preferred).

TRANSPORTATION :

Must have and maintain a valid CA driver’s license, good driving record and reliable transportation.

WORKING CONDITIONS :

This position has confidential status. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. General business / office / shelter environment. Must be able to lift up to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. The noise level in the work environment is usually moderate to loud. This is a Full-Time 40 hour per week position, and may require occasional travel.

SUPERVISORY DUTIES :

This position supervises three employee including hiring, coaching, evaluation and assessment, and employment separation.

EQ UIPMENT USED : ADDITIONAL :

Telephones, computers, computer peripherals, Microsoft Suite, email, and internet programs.

As our agency provides direct care to young people that are 18-24 years old, we require that applicants are at least 25 years old.