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Social Media Content Moderator

Social Media Content Moderator

Angel StudiosProvo, UT, US
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Social Media Content Moderator

Angel Studios Social Media Content Moderators role is to monitor online presence, and interact with social media comments and feedback.

Expectations at Angel Studios :

  • Amplify light in every action.
  • As the owner of your outcomes, you are empowered to break down silos and coordinate with any and all people you need in order to reach your goals.
  • You are ultimately responsible for achieving the outcomes while also using resources wisely - whether that be money, people, or time.
  • Know your customer - it might be our viewers, investors, creators, or internal Angel Teams. Ensure you understand your customer and are providing what THEY need and not just what you want to build.
  • Give consistent and timely candid feedback with compassion - your team members need to know where they stand at all times. If you find yourself doubting a team member, address it swiftly with actionable feedback.

Essential Functions

  • Moderate comments across multiple brands; replying in the brand voice with salient information that will encourage engagement.
  • Quickly incorporate feedback and iterate to meet Angel Standards for each Brand.
  • Review user content to identify concerns.
  • Identify areas where the marketing team can improve messaging and content.
  • Moderating and applying a predetermined set of guidelines.
  • Determine if comments and feedback are appropriate.
  • Successful prevention of offensive content.
  • Must attend and contribute to regularly scheduled staff meetings.
  • Proficiency in speaking, reading and writing in the English language required. Additional language proficiency is a plus.

    • Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

    Competencies

  • Must collaborate well with others and keep a positive attitude.
  • Needs to have a solid understanding of social media platforms.
  • An exceptional listener with excellent written and verbal communication skills.
  • Proficiency with Microsoft Office and Google Workspace.
  • Detail-oriented perspective and able to pick up on overlooked details.
  • Organization and time management.
  • Able to maintain confidentiality of information.
  • Must be able to manage multiple assignments, set priorities, and adapt to changing conditions.
  • Resourceful and able to problem-solve and manage tasks with ambiguity.
  • Can take feedback to tasks and assignments positively and create better solutions.
  • Ability to quickly learn new skills and learn how to use new programs.
  • Must participate in setting and achieving regularly scheduled and outlined objectives.
  • Ability to take individual ownership, execute with high energy, share context, insist on candor with positive intent.

    • Preferred Education and Experience

  • High School Diploma or equivalent
  • 6 months experience running social media on behalf of a company

    • 14.09 - $17.64 an hour

    Work environment - When in the main office, expect a comfortable, air-conditioned work environment. Team members are issued their own desks, but the office is an open, shared space and can be fast-paced and occasionally noisy.

    Physical demands - Must be able to either stand or sit at a desk for long periods of time.

    Position type and expected hours of work - Regular full-time, 40 hours per week.

    Travel required - Significant out-of-state travel not anticipated.

    Perks at Angel :

  • Competitive compensation
  • 100% company-paid medical, dental, and vision premiums for employees and dependents
  • Short, and Long Term Disability Insurance and Basic Life Insurance paid for employee, with option of additional AD&D insurance
  • Generous Paid Time Off
  • Health Spending Account (HSA)
  • 401(k) investment opportunity with employer match
  • Paid parental leave
  • Identity Theft Insurance
  • Pet Insurance

    • Other duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Angel is an Equal Opportunity Employer :

    At Angel, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.

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    Social Media Content • Provo, UT, US