Essential Job Functions
General
- Oversee daily operations of the hospital transfer center, ensuring timely and safe patient
transfers.
Collaborate with the Executive Director of Flight and Ground EMS services to developintegrated coordination of regional Emergency Medical Service (EMS) resources.
Utilize data-driven approaches to enhance transfer center efficiency and effectiveness.Ensure compliance with all federal, state, and hospital regulations regarding patienttransfers.
Centralize patient transfers and create efficient protocols.Collaborate with providers from different health systems to capture relevant clinicalinformation.
Proficiency in healthcare IT systems, including electronic medical records (EMR) andtransfer center software.
Work closely with regional and affiliate facilities to ensure effective communication andprocesses for safe and efficient transfers.
Collaborate with Patient Progression leadership to manage resources for optimizingcapacity and length of stay.
Strategic Leadership
Develop and execute strategies to improve transfer processes.Collaborate with hospital leadership, regional partners, health systems, nursing, andmedical teams to align transfer operations with hospital and regional goals.
Identify opportunities for service expansion, process improvements, and technologyenhancements.
Lead initiatives to improve coordination of care, patient access, and resource utilization.Develop clinical programs for centralized platforms for remote monitoring and teleservices.Staff Management & Development
Recruit, train, and manage transfer center staff.Provide ongoing education, performance evaluations, and professional developmentopportunities.
Foster a culture of teamwork, accountability, and patient-centered care.Collaboration & Communication
Serve as a liaison between referring and receiving hospitals, regional partners, EMSproviders, and physicians to ensure seamless patient transitions.
Maintain strong relationships with external healthcare organizations to facilitatepartnerships and transfers.
Ensure effective communication and coordination among multidisciplinary teams involvedin patient transfers and patient flow.
Quality & Compliance
Develop and monitor transfer center key performance indicators and related dashboards.Implement quality improvement initiatives to enhance transfer efficiency and patientoutcomes.
Ensure adherence to EMTALA (Emergency Medical Treatment and Labor Act) and otherapplicable healthcare regulations.
Conduct audits and risk assessments to identify areas for improvement and compliancegaps.
Patient Transfer EfficiencyStandardize Protocols and Procedures : Develop clear, standardized protocols for patienttransfers to ensure consistency and reduce delays. Implement checklists to ensure all
necessary steps are followed during transfers.
Leverage Technology : Use advanced healthcare IT systems, such as electronic medicalrecords (EMR) and transfer center software, to streamline communication and
documentation. Implement real-time tracking systems to monitor patient transfers and
identify bottlenecks.
Enhance Communication : Foster effective communication between all parties involved inthe transfer process, including referring and receiving hospitals, EMS providers, and
physicians. Use secure messaging platforms to facilitate quick and accurate information
exchange.
Train and Educate Staff : Provide ongoing training for staff on transfer protocols,communication skills, and the use of technology. Conduct regular drills and simulations to
prepare staff for various transfer scenarios.
Optimize Resource Allocation : Ensure adequate staffing and resources are available tohandle patient transfers efficiently. Coordinate with regional partners to share resources
and manage patient flow effectively.
Monitor and Analyze Data : Collect and analyze data on transfer times, outcomes, and anyissues encountered during the process. Use this data to identify areas for improvement
and implement targeted interventions.
Develop Strong Partnerships : Build and maintain strong relationships with regionalhealthcare providers and EMS services to facilitate smooth transfers. Establish
agreements and protocols with partner organizations to ensure seamless coordination.
Implement Quality Improvement Initiatives : Regularly review and update transferprocesses to incorporate best practices and address any identified gaps. Engage in
continuous quality improvement efforts to enhance patient outcomes and transfer
efficiency.
Focus on Patient-Centered Care : Ensure that patient needs and preferences areconsidered during the transfer process. Provide clear communication to patients and their
families about the transfer process and what to expect.
Minimum Qualifications
Education
Minimum 4 Year / Bachelors Degree Bachelor’s degree in Nursing (BSN), Healthcare Administration, or a related field.Preferred Graduate Degree Master’s degree in Nursing, Healthcare Administration or related field.Experience
5 years of Managerial or leadership experience in hospital operations, case management, or a related field.3 years of Leadership or management experience with mastery in building collaborative relationships to operationalize the transfer process within a complex geographical healthcare system.Certifications and Licenses
MT Driver License At hire Ability to be insured to operate organization vehicles.Employee Benefits
Billings Clinic Employees
Billings Clinic is a “best” place to work because if its people. The collegial atmosphere, teamwork, pride in care, and numerous opportunities to grow both personally and professionally help keep our amazing employees here caring for patients. State of the art facilities and advanced technology gives the health care professionals the tools to provide advanced health care in a healing environment.
2019 Billings Chamber of Commerce Employer of the Year2019 Becker’s 50 Best U.S. Companies to work For2019 Women’s Choice Award for America’s Best Hospitals for Patient ExperienceLivAbility “One of the Top 25 Best Places to Live in America2016 Outside Magazine’s America’s Best TownEmployees have the opportunity to make a difference in the lives of each other and our patients, making this a truly meaningful place to work. The organization also offers employees the opportunity to engage in numerous councils and educational opportunities leading to career growth and involvement in decision making and important initiatives. Beyond giving great care, employees’ ideas and insights are valued at every level of the organization.
At Billings Clinic, it is important to celebrate milestones and ensure that employees feel valued. Recognitions such as the DAISY or BEE Awards, Years of Service and the employee recognition program give everyone the opportunity to show encouragement toward team members who go the extra mile.
Billings Clinic offers excellent benefits and salaries, education assistance, paid time off, and learning plans for career growth. The combination of excellent benefits, strength of the organization and meaningful work make Billings Clinic one of the best places to spend a career in health care.
Billings, Montana is a friendly college community located near the magnificent Rocky Mountains with great exciting outdoor recreation just minutes from home. Billings has great parks, trails, public lands, thriving restaurants, excellent schools, safe neighborhoods, and abundant events and family activities.
Explore some of the Billings Clinic employee benefits
Health
BeWell -An employee wellness program with initiatives and resources around Health, Finance, Personal Growth, and Community. Programs include free blood screenings, flu shots, biometric screenings, health assessment, incentives such as insurance premium discounts for participation.Medical -Billings Clinic offers a comprehensive self-insured health plan, including a traditional PPO plan and an HSA plan. The benefit is available to full or part time employees.Pharmacy- Our medical plan includes prescription benefit coverage and prescriptions can be filled at the Atrium Pharmacy on our campus with a mailing service available to employees who reside outside of Billings.Dental- Preventive and Comprehensive plans include preventive and major dental services such as fillings, extractions, bridgework, dentures and crowns.Vision- A vision plan is available; which covers a routine eye exam and provides an allowance for the purchase of frames, lenses or contact lenses.Flexible Spending Accounts- We offer two types of spending accounts : health care and dependent care. Both allow you to pay certain expenses with pre-tax dollars.HSA Savings Accounts- We offer an HSA savings accounts and an employer contribution for full time employees.Short Term Disability / Medical Leave -Billings Clinic provides a short term disability medical plan which provides employees with days to use in the event of an extended illness or injury.
Financial
Paid Time Off -Billings Clinic recognizes an employee's need to balance work and family life. Billings Clinic provides a paid time off benefit which affords employees the opportunity to have time off with pay.Retirement Plans -Billings Clinic provides a defined contribution pension plan and a 403(b) tax deferred savings plan with matching contributions. These plans offer employees the opportunity to save for their retirement years with a variety of investment options available.Flexible Spending Accounts- We offer two types of spending accounts : health care and dependent care. Both allow you to pay certain expenses with pre-tax dollars.HSA Savings Accounts- We offer an HSA savings accounts and an employer contribution for full time employees.Tuition reimbursement and / or assistance programs are available for certain positions.
Employee Crisis Fund -Provides limited financial assistance to Billings Clinic employees who need immediate aid.Growth & Community
Employee Assistance Program (EAP)- Billings Clinic recognizes that mental well-being is connected to physical health. We offer employees and their eligible dependents, at no cost, four sessions of mental health related services through our confidential EAP program.Billings Clinic Parent Network (BCPN) -A unique group to support the employees who also wear the hat of “parent”. The group meets monthly to discuss the challenges of being a working parent and provides encouragement and support.Cafeteria and Commons Café- meal subsidiesBicycle-friendly business- Bronze award winner by the League of American BicyclistsTuition reimbursement and / or assistance programs are available for certain positions.Leadership trainingEmployee recognition programs such as the Bee Award for outstanding team members, Daisy Award for nursing excellence, Great-Catch Award (safety), Years of Service award, YAG awards. Several employee recognition events throughout the year such as the food truck outdoor event, hot cocoa bar event, etc. to promote fun and employee recognition.Free or discounted tickets to local entertainment and sporting eventsClub Billings Clinic offers employees discounts at numerous local businesses and service providersLactation facilities for new mothers.360-degree performance reviewsOur organization promotes sustainable or “green” practices.Identity Theft Protection and Emergency Travel AssistanceBusiness education, continuing education credit assistanceFormal career development and job advancement programsActively supports community service initiatives, e.g. United Day of Caring, Saturday Live, etc.Flexible scheduling and telecommuting options for certain positions to accommodate work / life balanceCasual Fridays"-ability to wear work appropriate jeans to work (for non-clinical employees)Workplace facilities to promote exercisePromotes walking trails both inside and around the campus