Technical Writer

The Role

Bitly’s Product Design team is looking for a Technical Writer to manage our product documentation and advise on other user facing content. This writer will create and maintain help content for Bitly’s Connections Platform (support.bitly.com) and QR Code Generator (support.qr-code-generator.com).

We’d love to hear from you if you have strong documentation skills, consideration for your audience, and the ability to reflect the Bitly voice while still letting your own character shine through. Bitly values diverse personalities and perspectives, and we want our content to reflect the human beings who create it.

Our ideal candidate is clever, collaborative, and driven by their curiosity to solve problems and celebrate solutions. We are very good at supporting each other and working across teams, and this role has a special place at the center of that network.

We’ll ask you for a couple of relevant writing samples with explanations of your content decisions. We’ll also talk more about this during the interview. What You'll Do

• Create and maintain clear, friendly, accessible help content, including screenshots and video
• Strive to understand user needs and be an advocate for their success
• Consult website data and our customer-facing teams to inform content decisions
• Work with our EPD teams to understand new and existing features and localize content
• Be an editorial resource for our developer documentation, UX copy and other projects
• Create reports and internal announcements for content updates and performance

Who You Are

US Employee Benefits

Your benefits start on Day 1!

Health :

Wellbeing :

Financial :

Eligibility &