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CSR - 100% Remote $18.50/hr
CSR - 100% Remote $18.50/hrVeterans Staffing • Raleigh, NC, US
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CSR - 100% Remote $18.50 / hr

CSR - 100% Remote $18.50 / hr

Veterans Staffing • Raleigh, NC, US
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Customer Service Representative Remote (East Coast)

TEKsystems is seeking experienced Customer Service Representatives to join our client's remote team supporting the Eastern Region, with a focus from Pennsylvania to Florida. This is a high-volume call center role requiring resilience, professionalism, and strong technical skills.

Position Details :

  • Location : Remote (MUST LIVE on East Coast)
  • Shift : Must be available to work between 7 : 00 AM - 8 : 00 PM EST
  • Call Volume : 60120 calls / day depending on demand
  • Pay Rate : $18.50 / hr (not negotiable)

Responsibilities :

  • Handle inbound customer calls regarding deliveries, service issues, and account inquiries
  • Navigate complex situations such as system changes and government subsidy delays
  • Maintain professionalism and patience with frustrated or confused customers
  • Use Microsoft Teams, Outlook, Excel, and other MS applications to manage workflow
  • Must-Have Qualifications :

  • Prior call center experience
  • Ability to manage high call volumes with composure
  • Familiarity with Microsoft Teams, Outlook, Excel
  • Reliable internet connection (minimum 20 Mbps download / 100 Mbps upload)
  • Ability to hardwire into modem
  • Interview Process :

  • Two-step interview including reference checks
  • Interview questions may include :
  • "Tell me about your call volume experience"
  • "How many calls have you handled in a day?"
  • "Are you comfortable wearing a headset for 810 hours?"
  • Training :

  • 24 weeks of onboarding / training
  • Includes self-paced LMS modules, one-on-one facilitation via Teams, and shadowing sessions
  • Equipment Provided :

  • Laptop, docking station, keyboard, mouse
  • Two monitors, headset
  • External camera if needed
  • Additional Information :

  • Expectation to work holidays (excluding Thanksgiving this year)
  • Interview feedback provided within 24 hours
  • Contract-to-hire opportunity
  • Benefits once Permanent :

  • 19 days PTO
  • 6 paid holidays
  • 401(k) with 2.5% match
  • Profit sharing (13%)
  • Job Type & Location :

    This is a Contract to Hire position based out of Raleigh, NC.

    Pay and Benefits :

    The pay range for this position is $18.50 - $18.50 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include :

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off / Leave (PTO, Vacation or Sick Leave)
  • Workplace Type :

    This is a fully remote position.

    Application Deadline :

    This position is anticipated to close on Dec 9, 2025.

    About TEKsystems :

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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    Csr • Raleigh, NC, US

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