Description
Sign On Bonus
"They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live..." - Client from Telecare
Join Our Compassionate Team
Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals with complex needs in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.
Telecare's program in Santa Clara County is a 100-member high-fidelity Assertive Community Treatment (ACT) program for adults and older adults with severe and persistent mental illness (SPMI), co-occurring substance use issues, and / or other challenging and complex needs that increase their risk for poor treatment outcomes. Wraparound services and supports will not only include clinical interventions, such as multidisciplinary assessment and treatment, team-based case management, 24 / 7 / 365 crisis intervention, medication support, and integrated co-occurring substance abuse services, but also non-mental health support in such areas as community integration, housing, employment and education, transportation, and benefits.
What You Will Do to Change Lives
Under direct supervision of the Clinical Director / Administrator, this entry-level management position supervises multidisciplinary teams, coordinates service needs, and collaborates with other services and agencies. Fulfills appropriate level of services for new members served as outlined in the essential functions. Employees in this role are required to participate in a structured on-call rotation, remaining accessible and prepared to respond to work-related needs within a designated timeframe. Rotations are scheduled in advance. While on-call, employees must actively monitor communications (e.g., phone, email) and respond in accordance with operational protocols.
Shifts Available :
Full-Time |DAYS | Shifts : 8 : 00 AM - 5 : 30 PM | Days : Monday - Friday
Expected starting wage range is $95,801.10 - $118,252.32. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.
What You Bring to the Table (Must Have)
Master's Degree and one (1) year of experience in mental health settingOne (1) year supervisory experience required or supervisory training within six (6) months of employmentLicensed eligible or waivered mental health professional as confirmed by State regulatory / licensing board (e.g., ASW, IMFT, or PCCI)Valid and current driver's license, and personal vehicle insurance with your name listed as a driver.Willingness to use your personal vehicle to drive clients to appointments and groups, etc. (weekly mileage reimbursement at the IRS rate)Willingness to use your personal vehicle to attend meetings, etc. (weekly mileage reimbursement at the IRS rate)All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver's license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may applyPreferred :
Outpatient clinic or community mental health service with 2 years of direct clinicalExperience providing intensive case management and / or intensive community supports using psychiatric rehabilitation concepts is highly desirableRN or Registered PsychologistTwo (2) years of supervision post-masters experience in behavioral health settingESSENTIAL FUNCTIONS
Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholdersFunctions as scheduling coordinator and service plan supervisor for the team; ensures coordination of clinical and administrative team functions including scheduling of staff and members servedDirects the day-to-day clinical / administrative operations of assigned team, ensuring all members served receive services as indicated in their treatment planOversees and monitors accuracy of medical recordsSafeguards members served confidentialityPromotes a high involvement culture by aligning the team around common objectives in order to ensure contract outcomes, ACT fidelity, and organizational standards are met and maintainedEnsures staff documentation, assessments, and paperwork meet federal, state, county, and organizational standards and timelinesCompletes clinical assessments and determines the appropriate level of services for new members servedUses person centered approaches and can supervise others in their useUnderstands payer documentation requirements and can supervise others to meet these requirementsDevelops, updates, and implements individual service plansPartners with leadership to identify and mitigate risk, and to improve careAbides by established policies, procedures, and standards of care in accordance with published ACT StandardsProvides consistent supervision, including support, feedback, clinical consultation within scope of practice, and clear expectations for meeting job standards and promotion of professional growthTracks, maintains, and ensures compliance with contract expectations and outcomesEstablishes strong customer and community relationsSKILLS
Ability to work effectively as a member of a multidisciplinary teamClinical philosophy and administrative practices must align with and promote Telecare recovery beliefs, mission, and visionAbility to train, empower, and lead staff to embody above elements in daily interactions with colleagues, members served, and other service providersThorough understanding of the rights of members served and related legal processesEffective written and verbal communicationAbility to assess safety risksExcellent driving skillsAbility to easily build rapportWithin three (3) months of employment, ability to apply financial requirements for billing and learn billing codesAbility to audit progress notes and treatment plan for payer compliance and qualityFamiliarity with stages of change and motivational interviewingWithin three (3) months, ability to apply strength-based supervisionWhat's In It For You
Free CEUs, free Supervision for BBS Associate License, coaching and mentorshipOnline University Tuition Discount and Company ScholarshipsPaid Time Off and Sick Leave : For FT EmployeesNine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership PlanFor more information visit : https : / / www.telecarecorp.com / benefitsPHYSICAL DEMANDS
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to reach, twist, bend, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently sit, stand, walk, push, pull and do simple and power grasping and to occasionally drive.
EOE AA M / F / V / Disability
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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