Rental Inside Sales Rep

Rental Inside Sales Rep

The Rental Inside Sales Representative (RISR) is responsible for driving and achieving machinery, tool and equipment rental revenue growth by conducting outbound calls to dormant, inactive and / or lost customers. Developing and maintaining relationships, providing exceptional customer service and strong product knowledge are key to the success of this position and the department.

DO YOU HAVE WHAT IT TAKES? WHAT YOU'LL DO :

• Drive and achieve machinery, tool and equipment rental revenue growth by conducting outbound calls to all dormant, inactive and lost customers on a consistent basis. Utilize dormant, inactive and lost customers list daily.
• Drive rental campaigns and rental promotional activities as assigned.
• Develop and maintain relationships internally and externally, providing exceptional customer service and satisfaction.
• Understand customer rental needs; recommend products and services to existing and potential customers.
• Negotiate rental contracts in accordance to all company policies, procedures and / or guidelines; utilize appropriate discretion to maintain profit margin.
• Prepare and assist with rental quotes.
• Complete rental transactions accurately and timely; coordinate pickup and / or delivery of rental equipment.
• Determine cost effective method to transfer equipment between stores as needed. Track all rental equipment transfers.
• Compare computer and physical inventory counts and solve any discrepancies as needed.
• Obtain credit PO requirements from our internal credit department as needed on a daily basis.
• Demonstrate safe and proper operation of equipment to customers.
• Accurately document lost rentals from customer and sales representatives.
• Ensure cash (COD) accounts are collected and maintained throughout the rental period.
• Invoice rental fuel, maintenance, damage, and transportation costs as needed.
• Provide prompt response to incoming calls and return of voice messages.
• Ensure company policies, safety policies, and work processes are followed and in compliance.
• Attend trade shows.
• Maintain product knowledge in order to provide best solutions for customer needs.

WHAT YOU'LL NEED :

WHY WORK WITH US?

IMPORTANT INFORMATION :

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; and outside weather conditions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Required travel up to 20%. This position is considered a safety sensitive position. The job description is subject to change by the employer as the needs of the employer and requirements of the job change. EEO / AA.