Call Center Agent / Customer Service

SGD GroupCarrollton, TX, US

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Job Description

Salary : $16-$18

Join Our Growing Team and Build a Rewarding Career at SGD Group!

Are you a multitasking, customer service-oriented individual with experience handling multiple phone lines and maintaining professionalism? Look no further! Supreme Garage Door Repair, a company that has experienced remarkable growth, starting with just three employees six years ago and now employing over 50 professionals, is seeking talented individuals like you to join our dynamic team.

Position : Call Center Representative

Responsibilities :

Answer incoming calls from customers across the state, providing exceptional customer service and addressing inquiries promptly and scheduling appointments
Efficiently schedule and confirm appointments, ensuring accurate coordination between customers and our job assigners throughout the state
Perform light office duties, including data entry, filing, and maintaining accurate records
Utilize basic computer skills to navigate software and communicate effectively with team members
Exhibit excellent organizational and multitasking abilities to handle a high volume of calls and appointments while maintaining accuracy and attention to detail

Requirements :

Minimum of 1 year of call center experience, demonstrating proficiency in handling various call center operations and customer service protocols

Strong computer skills, including proficiency in standard office software and the ability to learn and effectively utilize software

Ability to maintain a professional demeanor in all interactions, showing empathy, patience, and problem-solving skills when dealing with customers of diverse backgrounds

Excellent organizational and multitasking abilities, allowing you to handle multiple tasks and prioritize effectively in a fast-paced environment

Detailed note taking abilities and exceptional communication skills

Exceptional Multitasking Skills

Previous Dispatch experience a plus

Why Choose Supreme Garage Door Repair?

Career Growth : At Supreme Garage Door Repair, we believe in providing our employees with opportunities for advancement. Many of our dedicated customer service representatives have transitioned into managerial roles, door department positions, and continued to grow with the company. We are committed to nurturing your career aspirations.

Teamwork and Innovation : Join our team and become part of our supportive and collaborative work environment. We value teamwork, encourage thinking outside the box, and foster an environment where action and creativity thrive. Say goodbye to a boring routine and embrace exciting challenges every day.

Family Environment : At Supreme Garage Door Repair, LLC, we prioritize creating a family-like atmosphere where everyone feels valued and appreciated. We believe in building strong relationships among our team members and fostering a positive work environment.

Don't miss out on this incredible opportunity to join our dynamic team and make a lasting impact. Take the first step towards a brighter future with Supreme Garage Door Repair.

To learn more about Supreme Garage Door Repair and explore our comprehensive range of services, please visit our website : www.supremegaragedoortx.com

Join us and experience the career growth and fulfilling work environment that Supreme Garage Door offers.

Job Type : Full-time

Pay : $16.00 - $18.00 per hour

Expected hours : 40 per week

Schedule :

8 hour shift

Day shift

Evening shift

Rotating weekends

Experience :

Call Center / CSR : 1 year (Preferred)

Shift availability :

Day Shift (Required)

Night Shift (Required)

Work Location : In person

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Call Center Customer Service • Carrollton, TX, US