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Administrative Supports Administrator

Administrative Supports Administrator

State of IllinoisSpringfield, IL, US
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Job Requisition ID :   48247

Opening Date : 08 / 15 / 2025

Closing Date : 08 / 28 / 2025

Agency :   Department of Human Services

Class Title :  SENIOR PUBLIC SERVICE ADMINISTR - 40070

Skill Option :   General Administration / Business Marketing / Labor / Personnel

Bilingual Option :   None

Salary : Anticipated Salary : $9,500 - $11,500 per month ($114,000 - $138,000 per year)

Job Type : Salaried

Category :  Full Time

County : Sangamon

Number of Vacancies : 1

Bargaining Unit Code :   None

Merit Comp Code :  Excluded - Federally Funded

  • A RESUME IS REQUIRED FOR THIS JOB POSTING

Please attach a DETAILED Resume / Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and / or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Posting Identification Number  48247

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Early Childhood (DEC) is seeking to hire a dynamic, organized, and detailed-oriented employee.   DEC is one of six divisions within the Illinois Department of Human Services (IDHS). The position serves as the Administrative Supports Administrator for the Office of Operations within the Division.; Directs, coordinates, evaluates, and monitors the activities of operational and program personnel, through subordinate supervisors; Acts authoritatively on policy-making issues impacting statewide operations; Develops short and long-term strategic plans to monitor and ensure progress toward accomplishment of the goals, objectives, and benchmarks; Conducts quantitative and qualitative research and analysis to identify effect relationships among   Early Childhood services for planning purposes; Plans, organizes, develops, revises, implements, tracks, and monitors various formal intergovernmental agreements, data sharing agreements, and / or memorandums of understanding to promote continuity of statewide services; Verifies the organization’s processes to promote equity, social and racial justice, inclusion, and diversity; Serves as full-line supervisor; Generates various routine and ad hoc statistical and / or written reports, presentations, and dashboards, using available technology. Assists in completing highly complex and specialized studies; and Plans, coordinates, develops, implements, and evaluates policies, standards, and procedural guidelines for effective management processes. DEC serves to strengthen and centralize Child Care, Early Intervention, Home Visiting, and Migrant and Seasonal Head Start within IDHS.   The DEC vision is for Illinois’ pregnant persons, young children, and families to have the supports they need to achieve their full potential.   The DEC mission is to enhance equitable access to Child Care, Home Visiting, and Early Intervention programs and services that support whole child development.   DEC is committed to the following guiding values : Whole Child Focus, Quality Service Delivery, Equity, Relentless Pursuit of Mission, Respect and Dignity, and Stability and Sustainability.

Essential Functions

  • Serves as the Administrative Supports Administrator for the Division of Early Childhood.
  • Manages, evaluates, and implements intergovernmental contacts and corresponding agreements [e.g., Intergovernmental Agreements (IGAs), Data Sharing Agreements (DSAs), and Memorandums of Understanding (MOU)] to initiate, modify, implement, and / or plan for collaborative service delivery.
  • Serves as full-line supervisor.
  • Co-Creates and implements technology adaptations and improvements, including, but not limited to increasing the Automated Telephone Billing system usage, enhancing the Child Care Management System, developing Web-Based applications, and assisting in completing highly complex and specialized reports and studies (to evaluate and identify program effectiveness and efficiencies.)
  • Develops, implements, and evaluates policies, standards, and procedural guidelines for the effective management, and continuous improvement of the Administrative Support Unit operations.
  • Participates in training as necessary to strengthen both staff and the Division.
  • Performs other duties as assigned or required, which are reasonably within the scope of duties enumerated above.

    • Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college with course work in business or public administration.
  • Requires prior experience equivalent to four (4) years of progressively responsible administrative experience conducting quality assurance for early childhood program services for a public or private organization.

    • Preferred Qualifications

  • Two (2) years of professional experience in creating, updating, understanding, and implementing early childhood, or other state and / or federal rules, policies, and procedures.
  • Two (2) years of professional experience in developing, implementing, and evaluating written processes, procedures, and guidelines for successful operations management in a public or private business organization.
  • Two (2) years of experience in supervising and managing personnel, assigning work, providing guidance to subordinates, recommending, and implementing counseling and / or discipline activities following collective bargaining agreements, training staff, and approving time off.
  • Two (2) years of professional experience in performing and evaluating internal comprehensive continuous quality improvement activities (e.g., quality assurance, analysis, and assessment) for a public or private business organization.
  • Two (2) years of professional experience in demonstrating extensive strategic and data mining / analysis skills to translate raw data / information into formal statistical and / or written reports and PowerPoint presentations for strategic planning purposes.
  • Two (2) years of professional experience in communicating, orally and in writing, in a clear and concise manner with diverse stakeholders and professional organizations to promote the organization’s goals, objective, and benchmarks.

    • Conditions of Employment

  • Requires ability to travel extensively with overnight stays.
  • Requires advanced proficiency in Microsoft Office Suite, Teams, SharePoint, and OneDrive, to plan, develop, and execute documents and projects from start to finish.
  • Requires advanced proficiency in Power BI, Business Objects, or other applications used in data collection and analysis to manage and create shared content, building folders and lists, share and receive documents.
  • All conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

    • Work Hours :   Mon - Fri, 8 : 30am - 5 : 00pm; 1-hour unpaid lunch

    Work Location :  100 South Grand Ave E, Springfield, Illinois, 62762

    Division of Early Childhood

    Office of Operations

    Bureau of Administrative Supports

    Agency Contact : DHS.HiringUnit@illinois.gov

    Posting Group : Leadership & Management; Social Services

    About the Agency :

    The Illinois Department of Human Services uplifts individuals and communities across Illinois.  Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives.  Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois.  Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

    As a State of Illinois Employee, you will receive a robust benefit package that includes the following :

  • A Pension Program
  • Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
  • 3 Paid Personal Business Days annually
  • 12 Paid Sick Days annually (Sick days carry over from year to year)
  • 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
  • Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
  • 13 Paid Holidays annually, 14 on even numbered years
  • Flexible Work Schedules (when available dependent upon position)
  • 12 Weeks Paid Parental Leave
  • Deferred Compensation Program - A supplemental retirement plan
  • Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
  • Federal Public Service Loan Forgiveness Program eligibility
  • GI Bill® Training / Apprenticeship Benefits eligibility for qualifying Veterans
  • 5% Salary Differential for Bilingual Positions
  • Commuter Savings Program (Chicago only)

    • For more information about our benefits please follow this link : https : / / www2.illinois.gov / cms / benefits / Pages / default.aspx

    APPLICATION INSTRUCTIONS

    Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

    If you are not already signed in, you will be prompted to do so.

    State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the  Illinois.jobs2web.com  homepage in the blue ribbon.

    Non-State employees should log in on the using the “View Profile” link in the top right of the  Illinois.jobs2web.com  homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

    If you have questions about how to apply, please see the following resources :

    State employees : Log in to the  career portal  for State employees and review the  Internal Candidate Application Job Aid

    Non-State employees : on  Illinois.jobs2web.com  – click “Application Procedures” in the footer of every page of the website.

    State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

    The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses :

    donotreply@SIL-P1.ns2cloud.com

  • systems@SIL-P1.ns2cloud.com
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    Administrative Support • Springfield, IL, US